Help and Support

We are committed to providing you with expert knowledge to keep you safe as well as to make the right choice when it comes to your energy supply.

In an emergency

In an emergency -  If you can smell gas or need to report a gas explosion/fire, call the National Gas Emergency Helpline immediately on:

0870 753 999

Calls to this number cost 13p per minute plus your phone company’s access charge. Contact your service provider for further information.

Please note a gas order is NOT an emergency. Should you be able to, turn off the gas at the main shut off valve under the tank hood. For any indoor gas leak switch off the emergency valve, open doors and windows to ventilate the building and contact your installer or the engineer who maintains your appliances.

Extreme Weather Update 12/11/2019 

We understand that adverse weather across the UK has caused devastating damage to homes and businesses. If your property has been affected by the recent flooding and you are concerned about your gas supply, we’ve listed some urgent actions you should take to remain safe:

  • • Isolate the gas supply where possible and where heating is not required – use the isolation valves at the vessel
  • • Remove any objects that are caught or imparting a load on the vessel and that could cause movement 
  • • Ensure your vessel is shielded from any debris or potential damage from moving objects
  • • Report any displaced, dislodged or damaged vessels to AvantiGas using our emergency line
  • • Bail out water from turrets of underground vessels and ensure they are secure and closed

If you require further help, give us a call on freephone 0808 208 0000.


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