Help and Support

We are committed to providing you with expert knowledge to keep you safe as well as to make the right choice when it comes to your energy supply.

In an emergency

In an emergency -  If you can smell gas or need to report a gas explosion/fire, call the National Gas Emergency Helpline immediately on:

0808 178 2009

Please note a gas order is NOT an emergency. Should you be able to, turn off the gas at the main shut off valve under the tank hood. For any indoor gas leak switch off the emergency valve, open doors and windows to ventilate the building and contact your installer or the engineer who maintains your appliances.


Adverse Weather Conditions (18/02/2020)

We understand that adverse weather across the UK has caused devastating damage to homes and businesses. If your property has been affected by the recent flooding and you are concerned about your gas supply, we’ve listed some urgent actions you should take to remain safe:

- Isolate the gas supply where possible and where heating is not required  use the isolation valves at the vessel

- Remove any objects that are caught or imparting a load on the vessel and that could cause movement 

- Ensure your vessel is shielded from any debris or potential damage from moving objects

- Report any displaced, dislodged or damaged vessels to AvantiGas using our emergency line

- Bail out water from turrets of underground vessels and ensure they are secure and closed

  For more information on emergency procedures, visit our website here If you require further help, give us a call on freephone 0808 208 0000.



Delivery Timescales Update (Published 06/01/2020)

If you are on our Automated Delivery service, your delivery will be with you in good time, before you run out.

If you are on our manual delivery service, we endeavour to deliver to you between 10-15 working days.

Send us your gauge reading

Whether you’re an automated or manual customer, it’s always a good idea to send us your gauge reading, so that everything’s up to date over the winter period. Update your reading via the MyAvantiGas portal at or by emailing us at




Getting in touch
Any questions?
We are currently experiencing a high number of calls. If you want to update your gauge, place an order or pay your bill you can do so via the MyAvantiGas portal. For other useful information such as when to expect your LPG delivery visit our help and support page here
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If you’d prefer a more detailed chat with one of our friendly advisers, call us on freephone 0808 208 0000. Please note - our Customer Service line is open from 9am. Sales lines are open from 9:15am.

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