Help and Support

We are committed to providing you with expert knowledge to keep you safe as well as to make the right choice when it comes to your energy supply.

In an emergency

In an emergency -  If you can smell gas or need to report a gas explosion/fire, call the National Gas Emergency Helpline immediately on:

0870 753 9999

Calls to this number cost 13p per minute plus your phone company’s access charge. Contact your service provider for further information.


Please note a gas order is NOT an emergency. Should you be able to, turn off the gas at the main shut off valve under the tank hood. For any indoor gas leak switch off the emergency valve, open doors and windows to ventilate the building and contact your installer or the engineer who maintains your appliances.

 

Delivery Timescales Update (Published 04/12/2019)

If you are on our Automated Delivery service, your delivery will be with you in good time, before you run out.

If you are on our manual delivery service, we endeavour to deliver to you between 10-15 working days.

Send us your gauge reading

Whether you’re an automated or manual customer, it’s always a good idea to send us your gauge reading, so that everything’s up to date over the winter period. Update your reading via the MyAvantiGas portal at www.myavantigas.avantigas.com or by emailing us at enquiries@avantigas.com

 

 

 

Getting in touch
Any questions?
We are currently experiencing a high number of calls. If you want to update your gauge, place an order or pay your bill you can do so via the MyAvantiGas portal. For other useful information such as when to expect your LPG delivery visit our help and support page here
Help and Support

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