Help and Support

If you’re not happy with your current supplier, why not talk to us?

Making the switch to AvantiGas couldn’t be simpler; it won’t cost a penny, its hassle-free and we’ll liaise with your existing supplier. You can even keep your tank!

Forget about remembering to pay your bills or forking out for a delivery all in one hit with our manageable monthly Direct Debits. 

Please contact us on 0808 208 0000 where a member of our team will be happy to set this up for you.

Login to or Register your account to:

• Pay your bills 

• Place orders with the click of a button

• View your transactions and account balance

• View and download invoices

• View your usage and update your gauge or meter reading

• Gain access to our information centre for all things LPG

• Catch up with the latest news from AvantiGas

Lost your meter box key? No problem

If you have lost your meter box key, contact us to request a new key which will be sent in the post within 5 working days.

If you have an above ground tank, there should be an AvantiGas sticker on the side.
If you have an underground tank, this should be located on the inside of the lid.

Switching has never been easier!

If you’re not happy with your current supplier, why not talk to us? Making the switch to AvantiGas couldn’t be simpler; it won’t cost a penny, its hassle-free and we’ll liaise with your existing supplier.

Find out more about switching

BioLPG is a by-product of biodiesel production (HVO), which is extracted from residual products from sustainable raw materials such as animal fat and vegetable oils. The BioLPG is then part of the refinery's production process. The production of bioLPG supported by AvantiGas does not contain palm oil or Palm Fatty Acid Distillate.

The definition of BioLPG is that the gas comes from a biological source and not a fossil source. You can read more here https://www.wlpga.org/wp-content/uploads/2018/10/BioLPG-The-Renewable-Future-2018.pdf

The tank contains the LPG you already know - but you will receive a certificate responding to the volume of CO₂ saved.

By supporting the production of BioLPG we get real access to CO₂ reduction via certificates. The environmental gain is certified by an independent third party. The production of bioLPG reduces CO₂ emissions by up to 95% compared to traditional LPG production.

The calculation is done according to the WTW (Well-to-Wheel) principle, where the amount of CO₂ emissions is calculated for the entire chain - from the production of the raw materials to the combustion of the final product.

By supporting the production of BioLPG we get access to CO₂ savings. We offset 100% of your volume and you’ll receive a certificate stating the amount of CO₂ saved, with the certification process and environmental savings certified by an independent third party.  

We’re changing account numbers for no reason other than to align our internal processes. By changing your account number, our internal systems can be uniform using one common customer number. 

Yes, your old statements are still relevant and your previous customer number will still be known by ourselves. However, any communications moving forward will have your new account number. 

Your new account number should start with 000 and can be found on your latest invoice or payment reminder. Please be mindful of not copying and pasting this number direct to the portal, the formatting can change which can lead to your account number being unrecognised.

If you are still having trouble logging onto the online portal, please let us know at www.avantigas.com/talktome.

Your new account number can be found on any account related email or paper correspondence you’ve received from us since the 6^th of December, this includes invoices, payment reminders etc.

If you are still unable to locate your new account number, you can contact us at www.avantigas.com/talktome.

If you are a metered customer, you will receive an invoice every quarter of the year (March, June, September, December).

At the beginning of each quarter, Morrison Data Services will come to your property on our 
behalf to gather a reading. Please make sure that your meter box is accessible, if a reading cannot be gained you will be notified of this. We will need you to send us a photograph of your meter for us to generate an invoice. 

Ownership of the Tank: Whilst AvantiGas own the tank on your property, please be aware that all pipework beyond the first stage regulator will be your responsibility once your tank has been installed.

Please note this may vary depending on your contract and for any further information on this please refer to our Bulk Consumer Terms and Conditions.

Your delivery will be with you within 7-10 working days. If you are concerned about your delivery, please only contact us if you have exceeded 15 working days from the date your order was placed.