We are currently receiving large amounts of enquiries and we aim to help with your query as quickly as possible. 19/01/2024 13:14:29
Extreme Weather Update
We understand that adverse weather across the UK has caused devastating damage to homes and businesses. If you have been affected, we've listed some urgent actions on this page to remain safe.

Help and Support

We are committed to providing customers and LPG users alike with information to help understand and manage their energy supply.

In the Case of an Emergency

If you can smell gas or need to report a gas explosion/fire, call the National Gas Emergency Helpline immediately on 0808 178 2009.

Please note a gas order is NOT an emergency. Should you be able to, turn off the gas at the main shut off valve under the tank hood. For any indoor gas leak switch off the emergency valve, open doors and windows to ventilate the building and contact your installer or the engineer who maintains your appliances.

Your vessel and its pressure relief valve

Here's everything you need to know about PRV (Pressure Reliev Valves) and what to do if your PRV happens to lift on your vessel.

Extreme Weather Update - My Property Has Flooded

Frequently asked questions 

Useful Information

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Get in touch
If you’d prefer a more detailed chat with one of our friendly advisers, call us on freephone 0808 208 0000 or visit our General Enquiries page below. Please note that our Customer Experience Team are available from 9am - 5pm Monday to Friday.
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