Our Complaints Policy
In order for us to respond to your complaint as soon as possible please complete the form below. If you choose to submit the form your answers will be treated with the strictest confidence and this will enable us to get back to you within approximatley 48 hours.
You can make a complaint:
By email: firstname.lastname@example.org
By letter: UGI House, Gisborne Close, Staveley, Chesterfield, England, S43 3JT
For the quickest resolve please use the form below.
If you contact us in writing please provide us with as much detail as possible. We will contact you if further information is required. All complaints will be passed to our dedicated complaints team for investigation and resolution, to ensure consistency and fairness. If you are not satisfied with the resolution, simply write back to us stating why you disagree.
Our commitment to you
We aim to close all complaints within 10 working days. If, for any reason, it cannot be resolved immediately, we will contact you within two working days to let you know we are investigating further. We will contact you to confirm the outcome of the investigation and send you a closing letter or e-mail on resolution.
If your complaint cannot be resolved within 10 working days, we will let you know how our investigations are progressing.
Complaints are regularly reviewed to monitor the quality of service we provide – this helps us to identify trends and ensures that we take action to prevent recurrence, wherever possible. This policy is sanctioned by our Managing Director and is regularly reviewed to measure its effectiveness.
All Avantigas employees receive ongoing training on this policy.