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AvantiGas are continuously monitoring and assessing developments of the coronavirus (COVID-19) on the International community in Europe. Please click here to read our COVID-19 statement.

Everything you need to know for when the weather gets colder.

ready-winter-final

Winter Support

With the UK advised to keep indoors and the temperature starting to drop, it’s never too early to start thinking about your LPG supply. Please read the below information and help us in helping you this winter.

Placing an order

Manual Customers
Delivery timescales during winter are 10-15 days from placing an order. If you’re worried about running out of gas, give us a call when you reach your trigger level.

Automated Customers
You never have to place an order! We’ll keep an eye on your consumption levels and deliver to you in plenty of time. However, to ensure peace of mind, you can always update your gauge reading here at MyAvantiGas.

What is a trigger level?

A trigger level is what we use to determine when your next delivery is needed. Your trigger level is calculated based on the amount of gas you use and how you use it!

Manual ordering customer

For the average manual ordering customer, your trigger level is 25%. If your gauge is currently reading 25%, now’s the time to pick up the phone! Please note, we’re currently also taking orders at 40% however, delivery timescales for this may be slightly longer.

Automated Customers

Deliveries for forecasted customers are automatically placed when you reach your trigger level. However, with increased gas usage over the lockdown period, please keep your gauge reading updated via the MyAvantiGas portal.

What are the benefits of MyAvantiGas?

Gain online access to your account, be able to update your gauge reading, review orders and invoices – and make payments online. If you haven’t already signed up, now’s the perfect time to manage your account through MyAvantiGas. What’s more, you’ll also benefit from our information hub that provides you with the latest news and tips to help you keep on top of your supply. 

Delivering in the colder months

If you’re worried our drivers might not reach you – don’t be. We know that the colder weather means drivers will have to take things a little easier on the road, that’s why we’ve put plans in place to ensure you never have to go without. What’s more, all our drivers are qualified to the highest level to ensure they’re able to navigate through any tricky roads when the snow falls.

Worried we won’t get to you in time?

Manual Customer
The best thing you can do to ensure you’re never without gas is to place your order when your gauge reading reaches 25%. To guarantee further peace of mind ahead of winter, we’re now allowing manual customers to place orders at 40%.

Automated Customer
You can always check your consumption levels online via My AvantiGas. Even if your level is low, rest assured your consumption is monitored and we will reach you good time.

Making payments?

If you’re simply wanting to make a payment for an outstanding balance on your account, avoid long phone lines by paying via your MyAvantiGas portal. You can also now make payments through our automated telephone system. Have your account number to hand and press option ONE on the usual AvantiGas line.

Interested in upgrading to automated deliveries?

If want us to take the stress out of your supply this winter, upgrade to HomeSure. On our HomeSure package, you can benefit from automated deliveries, direct monthly debits and access to your MyAvantiGas portal. Fill in this short form to get started. 

Please note, if you’re a commercial customer, you will not be eligible for HomeSure, however you can still upgrade to automated deliveries by contacting your account manager.

Need some tips to keep warm and save money this winter? Click below!
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