Taking care of your tank

Please follow our health and safety guidelines so we can deliver your orders safely and on time. If you don’t, we may not be able to deliver or you may be charged extra for rectifying an issue with your tank/order.

Health and Safety Guidelines

  • Keep access routes to your property well maintained and clear for our delivery vehicles i.e. driveways, overhanging trees and hedgerows.

  •  Make sure walking routes to your tank are kept clear of obstacles, so our drivers can access your tank safely and easily. 

  • LPG is heavier than air, so any leaks will accumulate in low-lying areas. That means your tank shouldn’t be positioned near unsealed drains, gullies or decking.

  •  If you want to wash your tank, please use warm, soapy water and be sure to rinse thoroughly to avoid corrosion caused by the soap.

  • The pipework to and from the tank is owned by you, and mustn’t be built over. 

  • Your LPG Emergency Control Valve (ECV) must be on the external (boundary) wall of your property and accessible at all times

Underground Tanks

  • The lid to your tank mustn't be surrounded in any concrete as we must be able to check the tank with a probe to test the tank cathodic protection.

  • Lids shouldn't be within 3m of any decking, and mustn't be covered, altered, damaged or permanently contain water.

  • If you have water in the turret, please let us know by calling our customer service team on 0808 208 0000, Monday to Friday, 9am - 5pm.



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