Inglewood Manor Hotel & Conference Centre

Tracy Howard’s comprehensive refurbishment at his Inglewood Manor hotel and conference centre was going really well, until a contractor’s JCB severed the Liquefied Petroleum Gas pipe while installing new kerb stones in the 38-acre grounds. The accident cut off the supply of gas to fuel heating, cooking and hot water for 100+ guests. That’s when the AvantiGas emergency service swung into action to save the day.


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The results

“We’re a busy hotel, conference and wedding venue – we do 100+ weddings a year. It’s absolutely critical to us that customers come here and enjoy the experience… We’d just served lunch but it would have been a major inconvenience if we’d had to tell our guests that they were not having dinner that evening. Genuinely, that was fantastic service from AvantiGas. We never lost any trading at all. There were no issues with clients…This was the first time I’d used the emergency service and it was tremendously good. Everyone was professional and at every stage people told me where we were up to. It was a very seamless and streamlined service.”

"We’re a busy hotel, conference and wedding venue – we do 100+ weddings a year. It’s absolutely critical to us that customers come here and enjoy the experience… We’d just served lunch but it would have been a major inconvenience if we’d had to tell our guests that they were not having dinner that evening. Genuinely, that was fantastic service from AvantiGas. We never lost any trading at all."

TRACY HOWARD - HOTELIER

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