Here you will find terms, conditions, notices and policies that we hope will help answer any queries you may have.

AvantiGas LTD terms & Conditions

AvantiGas LTD Terms and Conditions

AvantiGas LTD maintains this website for your personal information, education, and communication. You may download material displayed on the wesbite for non-commercial, personal use only, provided you also retain all copyright and other proprietary notices contained on the materials. You may not, however, distribute, modify, transmit, reuse, repost, or use the content on our website for public or commercial purposes, including the text, images, audio, and video, without AvantiGas written permission. Your access to and use of this website is also subject to the following terms and conditions and all applicable laws. By accessing and browsing our website, you accept, without limitation or qualification, the Terms and Conditions below. If you don't accept the below terms and conditions you may not use our website.

If you have any questions about this site or the below Terms and Conditions, please contact us.

AvantiGas LPG Terms and Conditions

COMPLIANCE WITH LAWS

By downloading from or using the website, you agree to comply with all applicable laws and regulations, including U.K. export and re-export control laws and regulations.

REFUND POLICY

If for any reason your account was improperly charged, please contact your local AvantiGas office. The phone number and address for your local AvantiGas office is listed on your most recent AvantiGas invoice or statement.

GOVERNING LAW

Any controversy or claim arising out of or relating to these Terms and Conditions, including the website legal and privacy statement (which is incorporated here in by reference), or this website or the use thereof, shall be interpreted in accordance with English law and the parties submit to the non-exclusive jurisdiction of the English courts.

FORWARD-LOOKING STATEMENTS

Information on the website, other than historical financial information, may consist of forward-looking statements that involve risks and uncertainties. These statements may differ materially from actual future events or results. For instance, factors that could cause results to differ from these statements include the rate of adoption of new technology, competitive pricing actions, and marketing programs, among others.

No Warranty. THIS SITE AND ALL MATERIAL AND CONTENT ON THIS SITE ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NONINFRINGEMENT. Without limiting the foregoing, AvantiGas does not promise or warrant to you that any aspect of the website and system will work properly or will be available continuously. AvantiGas also assumes no responsibility and shall not be liable for any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in the website or your downloading of any materials, data, text, images, video, or audio. While AvantiGas uses reasonable efforts to include accurate and up-to-date information in the website, AVANTIGAS DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE, VALIDITY, ACCURACY, OR RELIABILITY OF, OR THE RESULTS OF THE USE OF, OR OTHERWISE RESPECTING, THE MATERIALS AND CONTENT ON THIS SITE OR ANY SITES LINKED TO THIS SITE. Some jurisdictions do not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you.

Links to third party websites. Certain links in website will let you leave this website for web sites, web pages or services not operated by AvantiGas or its affiliates ("Third Party Websites"). Third party websites are not under the control of AvantiGas and AvantiGas is not responsible for the conarents of any linked third party website or any links, any changes or updates to third party websites. AvantiGas is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by AvantiGas of the site.

Right to Update. AvantiGas may at any time revise these Terms and Conditions by updating this webpage. You are bound by any such revisions and should therefore periodically visit this page to review the then-current Terms and Conditions to which you are bound.

LIMITATIONS ON AVANTIGAS ABILITIES

Websites are never perfect, and thus AvantiGas may inadvertently use or disclose your information in ways not contemplated by our Legal & Privacy Statement or even in direct contravention of it. For example, there could be a glitch in the software that could result in an unintended disclosure, or AvantiGas might also make ad hoc use of your information in ways it can't contemplate here. AvantiGas will do its best to work with you if such situations arise, but your sole remedy in these cases is to have AvantiGas try to rectify the problem as soon as it can.

In addition, although highly unlikely, it is possible for internet transmissions containing your personal information to be intercepted by others. It is impossible for AvantiGas to ensure the privacy and security of all transmissions made to and from the Site while in transit.

AvantiGas does not control the privacy policies of the wesbites to which it provides links and you should be aware that if you click through to such a site, you will be subject to that wesbites privacy policies.

AvantiGas uses industry-standard methods of securing its database of user information, such as, if and where appropriate, firewalls and limits on who can access user information databases. However, please keep in mind that there is no such thing as perfect security on the Internet and that the facility to send emails to AvantiGas i.e. contact us, is not a secure medium and should not be used to send confidential/sensitive information.

CORRECTIONS

If you would like to update or correct information previously provided to us, please contact us with your new information.

CONSENT AND CHANGES TO POLICY

Subject to the above provisions, by using our website, you consent to the collection and use of information by us. If we decide to change our privacy statement, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we may disclose it.

Cookies policy

You should be aware that when you use our website or mobile site, that we may collect information by using ‘cookies’. The cookies AvantiGas use are to enable us to improve your experience on our website. All information gathered is anonymous.

What are cookies?

Cookies are small text files that are stored on your computer or mobile device when you visit a website. There are different types of cookies and some are essential to your browsing experience to enable you to move around the site and use its features. These are usually session cookies and are automatically deleted after you close your web browser. Other types of cookies allow the website to remember choices you make, such as your language or remembering if you’ve filled in a survey ( so you’re not asked to do it again).

The AvantiGas website uses ‘analytics cookies’. These are cookies that collect anonymous information that is grouped together to show overall patterns of the website usage. Analytics cookies only record activity on the site you are on and they are only used to improve how a website works. By allowing analytics cookies, you enable websites such as AvantiGas to keep track of which web pages are popular and which don’t get used so much to help keep websites relevant and up to date.

Are cookies harmful software?

No. Cookies are not viruses, Trojans, spyware, worms or any other kind of malware. They cannot install things you don’t want on your computer.

Can cookies see what’s on my computer?

No. cookies cannot see what’s on your computer. They can’t collect any information from your hard drive or your computer files. Cookies can only be read by the website that gave you the cookie in the first place.

Can I delete cookies?

Yes. Most browsers not only allow you to delete cookies, but they have the ability for you to see what cookies you’ve currently got. The majority of modern browsers also allow you to control what cookies you get, keep and capture. If you’re thinking of changing your settings for cookies, please remember that your changes will apply to all websites you visit. To manage your cookies and for instructions on how to delete your cookies on Microsoft Internet Explorer 9, please visit http://windows.microsoft.com/en-GB/windows7/How-to-manage-cookies-in-Internet-Explorer-9   To manage cookies for any other browser please visit the help section of the website for the browser you are using.

This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the AvantiGas website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings  or permanently using a browser plugin .

STANDARD TERMS AND CONDITIONS - MAINS GAS

We’re all about being open and honest with our customers and partners, which is why we’ve made our standard Terms and Conditions easily-accessible and simple to follow, to keep you completely up-to-speed with how we do things.

Read more here.
 

UGI MIDLANDS LIMITED

TAX STRATEGY

Scope

This strategy applies to UGI Midlands Limited and to the UK sub-group of companies headed by UGI Midlands Limited in accordance with paragraph 19 of Schedule 19 to the Finance Act 2016. A list of the entities to which it applies is set out below. In this strategy, references to ‘UGI Midlands Limited’, ‘the company’ or ‘the group’ are to all these entities. The strategy has is being published in accordance with paragraph 16(4) of the Schedule.

 

This strategy applies from the date of publication until it is superseded. References to ‘UK Taxation’ are to the taxes and duties set out in paragraph 15(1) of the Schedule which include Income Tax, Corporation Tax, PAYE, NIC, VAT, Insurance Premium Tax, and Stamp Duty Land Tax. References to ‘tax’, ‘taxes’ or ‘taxation’ are to UK taxation and to all corresponding worldwide taxes and similar duties in respect of which the Group has legal responsibilities.

Aim

UGI Midlands Limited is committed to compliance with all statutory obligations and full disclosure to relevant tax authorities. The group’s tax affairs are managed in a way which takes into account the group’s wider corporate reputation in line with UGI Midlands Limited’s overall high standards of governance.

GOVERNANCE IN RELATION TO UK TAXATION

Ultimate responsibility for UGI Midlands Limited’s tax strategy and compliance rests with the Board of UGI Midlands Limited;

Executive management of the group’s finance and tax is delegated by the Board to the UK Finance Director.

The Audit & Risk Committee’s requirement to monitor the integrity of the group’s financial reporting system, internal controls and risk management framework, expressly includes those elements relating to taxation;

The UK Finance Director has executive responsibility for tax matters;

Day-to-day management of the group’s tax affairs is delegated to the group Finance team, which reports to the UK Finance Director;

The Finance team is staffed with appropriately qualified individuals, who take advice from external advisors where appropriate;

The Board ensures that UGI Midlands Limited’s tax strategy is one of the factors considered in all investments and significant business decisions taken;

The UK Finance Director reports to the Audit and Risk Committee and the Board on UGI Midlands Limited’s tax affairs and risks during the year.

Risk Management

UGI Midlands Limited operates a system of tax risk assessment and controls as a component of the overall internal control framework applicable to the group’s financial reporting system;

UGI Midlands Limited seeks to reduce the level of tax risk arising from its operations as far as is reasonably practicable by ensuring that reasonable care is applied in relation to all processes which could materially affect its compliance with its tax obligations;

Processes relating to different taxes are allocated to appropriate process owners, who carry out a review of activities and processes to identify key risks and mitigating controls in place.  These key risks are monitored for business and legislative changes which may impact them and changes to processes or controls are made when required;

Appropriate training is carried out for staff who manage or process matters which have tax implications;

Advice is sought from external advisers where appropriate.

Attitude towards tax planning and level of risk

UGI Midlands Limited manages risks to ensure compliance with legal requirements in a manner which ensures payment of the right amount of tax.When entering into commercial transactions, UGI Midlands Limited seeks to take advantage of available tax incentives, reliefs and exemptions in line with, and in the spirit of, tax legislation.  UGI Midlands Limited does not undertake tax planning unrelated to such commercial transactions.The level of risk which UGI Midlands Limited accepts in relation to UK taxation is consistent with its overall objective of achieving certainty in the group’s tax affairs. At all times UGI Midlands Limited seeks to comply fully with its regulatory and other obligations and to act in a way which upholds its reputation as a responsible corporate citizen. In relation to any specific issue or transaction, the Board is ultimately responsible for identifying the risks, including tax risks, which need to be addressed and for determining what actions should be taken to manage those risks, having regard to the materiality of the amounts and obligations in question.Relationship with HMRCWhen submitting tax computations and returns to HMRC, UGI Midlands Limited discloses all relevant facts and identifies any transactions or issues where it considers that there is potential for the tax treatment to be uncertain.Any inadvertent errors in submissions made to HMRC are fully disclosed as soon as reasonably practicable after they are identified.

LIST OF ENTITIES COVERED BY THIS TAX STRATEGY

UGI Midlands Limited

Avanti Gas Limited

Lister Gases Limited

Avantigas ON Limited

Amazon Gas Limited

Primus Limited

 

Tax strategy approved on 28 September 2018 

YOUR COMMENTS

AvantiGas welcomes feedback concerning its privacy policies. Please click here to contact us.

AvantiGas LTD Customer Privacy Policy

WEBSITE LEGAL & PRIVACY STATEMENT

This notice is issued by AvantiGas LTD.

We recognises and respects the importance of maintaining the privacy of visitors to our Site. In our website Legal & Privacy Statement below, we describe why we gather visitor information, what information we collect, how we collect it, what we use the information for and how you can instruct us if you prefer to limit the use of that information.

AvantiGas is committed to your privacy and the protection of your personal data, two principles protected by the Charter of Fundamental Human Rights of the European Union.  AvantiGas is a subsidiary affiliate of UGI International.  UGI International’s European Economic Area (“EEA”), Swiss and UK affiliates, including AvantiGas, are collectively referred to in this Privacy Notice as “UGI.”  We collects and processes your Personal Data that is provided by you, as our customer, previous customer or prospective customer, or generated by you in your use of our services and purchase of our products. This Privacy Notice is provided to you in accordance with applicable privacy laws including, but not limited to, laws implementing the General Data Protection Regulation 2016/679 (GDPR) (together the “Data Privacy Laws”). It applies only to residents in the EEA, Switzerland and the UK who use our services or wish to do so and it explains what Personal Data (as defined in the Data Privacy Laws) you provide to us and how we use your Personal Data to provide our services and products to you. This Privacy Notice is not applicable to customers, previous customers or prospective customers in any other territory other than in the EEA, Switzerland and the UK. 

AvantiGas is likely to be a data controller under applicable Data Privacy Laws in relation to your Personal Data. A data controller determines the purposes and means of processing your Personal Data and implements appropriate technical and organizational measures to ensure that the processing is undertaken in compliance with applicable law.  We include in this Privacy Notice a summary of your rights to control how we use your Personal Data. AvantiGas is a service provider to our customers and, therefore, we aim to put you, the customer, in control of how your Personal Data is used by us. This Privacy Notice may be updated from time to time. Your continued use of our services and/or purchase of our products indicate your acknowledgment of the updated Privacy Notice applicable at that time.

Your Personal Data

Your Personal Data includes any information relating to you where you are identified or from which you are identifiable.  We may collect and process the following Personal Data: (i) your family and first names; (ii) your postal and email addresses (if provided by you); (iii) your delivery address and GPS coordinates; (iv) your date and place of birth; (v) your land and/or cell/mobile phone numbers; (vi) your customer code; (vii) identifiers; and/or (viii) your bank details.

We collect various types of Personal Data from different sources, including: (i) account information you provide to us when you open and modify your account; (ii) information you provide directly to us when you register to use our website; (iii) information you provide to us to obtain services or products provided by us; (iv) information we collect about your use of our services, purchase of our products and provided by you in emails or telephone calls to us or from third parties authorized by us; and (v) information we collect to process payments online.

Some of the Personal Data you provide to us may include health information or other sensitive or special categories of Personal Data. If you provide this information to us we will only use it if relevant to your engagement with us (e.g. in the manner of our communications with you, or as needed to provide the services or respond to your inquiry or request).  

In addition, we may combine your Personal Data collected at the time the contract is signed with other Personal Data that we or third parties legally collect about you such as in particular our communications by email, telephone or otherwise or recordings made during our telephone communications. Where we record calls (as notified to you at the start of such recorded calls), these calls will contain your Personal Data and we retain the recordings of those calls in accordance with our retention periods (see below in this Notice). All your Personal Data, collected directly or indirectly, will be processed and protected in accordance with this Privacy Notice.

We collect some Personal Data with your consent, as follows:

  • Marketing purposes, subscription to receive our commercial or promotional information, home visits, your participation or enrollment to a fair or event; 
  • Your use of our websites, notably when creating or managing your client account;
  • Our communications, in particular with client service or delivery service;
  • Monitoring the quality of our service, notably recordings of our telephone conversations;
  • Managing our loyalty programs;
  • Recording your statements of deposit of our LPG cylinders/tanks;
  • Participation in competitions, contests or surveys; and/or
  • Undertaking surveys by specialized service providers.

We do not request and, so far as we are aware, collect Personal Data regarding minors under the age of 16.

WHY DO WE COLLECT YOUR PERSONAL DATA?


We collect and process your Personal Data to conduct our business in order to ensure you receive quality services. We only collect Personal Data that is adequate, pertinent and limited to what is necessary in light of the purposes for which it is processed.

The legal basis for collecting and processing your Personal Data is to carry out all pre-contractual and contractual steps and perform the energy supply contract between you and AvantiGas (“Contract”). We also collect your Personal Data in order to comply with our legal, regulatory and contractual obligations, and also to defend and establish our interests, in particular legal claims and other disputes with customers and/or with third parties.

For the purposes of this Notice pre-contractual steps mean any action undertaken by us during the presentation of our service and product offerings that may require collecting Personal Data in order to meet your expectations.

Providing Personal Data is necessary to enter into and perform the Contract. If your Personal Data is not provided, we will not be able to satisfy your requests or provide you with the requested products and services.

More specifically, we use your Personal Data for the following reasons:

  • Perform our obligations to provide products and services and set forth in the Contract;
  • Enable payment processing transactions;
  • Offer you services that meet your needs;
  • Send you commercial and advertising information, based on your preferences and with your consent;
  • Develop effective and innovative products;
  • Undertake analyses and develop statistics to adapt our commercial and logistical activities;
  • Facilitate order fulfillment, including route planning and demand forecasts;
  • Comply with our legal and regulatory obligations and requirements;
  • Manage any litigation with you or with a third party in which your Personal Data is involved;
  • Utilize customer segmentation to support the development of more tailored communications, service and/or offers to customers; and
  • Perform our obligations to you.

What we do with your Personal Data

All the Personal Data we collect from you or generated by you is used to provide the services.  Our lawful processing ground is, therefore, to perform our Contract to you and/or to take pre-contractual steps to do so.

We also process your Personal Data in our legitimate interests or those of a third party, which include our requirements to use your Personal Data in litigation or for other legal purposes involving us and/or any of our affiliates and may also include the need to transfer your Personal Data to third countries without adequate data protection laws, such as the United States where our ultimate parent company is located. In this event, we will take appropriate steps to protect your Personal Data as required by the Data Privacy Laws.  We will safeguard the privacy and security of special categories of Personal Data as required under Data Privacy Laws.

You may also consent to us using your Personal Data as described above in this Notice. We will not use your Personal Data for any additional purposes without your consent. You have the right to tell us that you do not want to be contacted by us for any additional purposes any time after you initially provide your consent.   

We are also permitted to process your Personal Data to comply with our legal and regulatory obligations and/or our contractual obligations to you to provide the services to you, to manage your account with us and to manage any technical issues or support requests that may arise.

Some of your Personal Data is processed by us in the United States and is held on servers in the United States. By using our services, you expressly acknowledge and agree to the transfer of some of your Personal Data to the United States, which may have a lower standard of data privacy laws in your country of residence. Our security measures are described below in this Privacy Notice.

Your Personal Data may be shared with the following recipients, if sharing is necessary to achieve the purpose of the collection and Processing of your Personal Data:

 

  • Internal recipients: our client service centers and logistics offices; our financial, legal and marketing departments; the marketing departments of our subsidiaries; and the legal and internal control functions of our affiliates, including our parent company, that may be in third countries which are bound to comply with applicable data privacy requirements.
  • Third party recipients engaged by us to fulfill the Contract or to enable us to provide the services and products to our customers, our external advisors and auditors, our  counterparties (where relevant) and service providers engaged by us; Third party recipients include: transporters; inspectors and persons responsible for maintenance of technical installations; call centers; event organizers, public relations, advertising and marketing agencies; partner platforms; lead generators; printers, document management and hardcopy or online archiving providers; studies or statistical analysis providers; providers of third party application maintenance, software services and storage; banks; and, in the event of a dispute, investigators, legal advisors, collection agencies, court bailiffs, attorneys and notaries and parties to the dispute.

 

We do not allow any other third parties to have access to your Personal Data, except as required or permitted by applicable laws or in accordance with our privacy policies. We may disclose your Personal Data to our subcontractors, agents, or payment service providers (who may be located in the United States or outside of the EEA) that we contract with to assist us in providing the services, provided that any such subcontractors or agents shall agree in writing to comply with the privacy and security standards described in this Privacy Notice.  In all circumstances, the transfer of your Personal Data will be covered by standard contractual clauses of the European Commission entered into by the entities concerned

(http://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32004D0915)(http://eur-lex.europa.eu/legal-content/en/TXT/?uri=CELEX%3A32010D0087).

There may be instances when we disclose your Personal Data to other parties in order to: (i) comply with the law or respond to compulsory legal process (such as a search warrant or court order) or request for information from a regulator or otherwise for legal purposes; (ii) verify or enforce compliance with the policies governing the services; or (iii) protect the rights, property or safety of us, or any of our affiliates, business partners, or customers or otherwise in our and/or our affiliates’ legitimate business interests and in accordance with Data Privacy Laws.

We may share your Personal Data with other business entities in connection with the sale, assignment, merger or other transfer of all or a portion of our business to that business entity.

In any instance where we need to share your Personal Data with third parties, we will restrict the nature and categories of Personal Data to that which is required to comply with our contractual obligations to you or our legal and/or regulatory requirements. We may de-identify your Personal Data to protect your privacy.

How we protect your Personal Data 

We take steps to ensure the protection of your Personal Data as from the design of our products, services, sites and applications. Transfers of your bank data are encrypted by the Secure Socket Layer (SSL) protocol. Our employees are aware of the restrictions on processing of Personal Data and periodically undertake data privacy training and comply with internal compliance policies in accordance with applicable European and national regulations.

We understand that storing data in a secure manner is essential. Accordingly, we store Personal Data and other data using appropriate physical, technical and administrative safeguards to secure data against foreseeable risks, such as unauthorized use, access, disclosure, destruction or modification. Although we make good faith efforts to store the information we collect in a secure operating environment that is not available to the public, we cannot guarantee complete security. Further, while we work to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent third-party "hackers" from illegally obtaining this information.

We deal with third parties that respect privacy rights and we limit their access to only that Personal Data necessary to carry out their responsibilities. Information exchanges are carried out by secure protocols. In order to ensure a high level of security for your Personal Data, our sub-contractors are subject to controls and audits as required by Data Privacy Laws.

How long we keep it

We retain your personal data relating to the use of our services for the duration of the customer relationship and for the country-specific legally required period plus one additional year after the customer account is closed for legal, regulatory, audit and tax requirements. After this period has expired, the Personal Data relating to your account and your use of the services will be deleted or de-identified in accordance with the Data Privacy Laws.  Any Personal Data which you have provided to us for marketing purposes will be kept until you notify us that you no longer wish to receive this information. 

Notification of other services and products

We would like to use your name and email address to inform you of our future or related services, offers and similar products. If you provide us with your consent to receive marketing communications, we will offer the right to unsubscribe in each electronic communication. This information is not shared with third parties and you can unsubscribe at any time via email.

What are your rights?

You have a number of additional rights relating to your Personal Data under the Data Privacy Laws. Subject to certain conditions in accordance with the Data Privacy Laws, you may request: (i) access to your Personal Data; (ii) rectification of your existing Personal Data; (iii) erasure of your Personal Data, subject to other regulatory or contractual obligations; (iv) porting of your Personal Data (the right to portability allows you to obtain some of your data in an open, machine-readable format) where the data is processed on the ground of consent and by automated means; (v) objection to processing your Personal Data; or (vi) restriction of processing your Personal Data in order to verify its accuracy, object to its erasure or exercise or defend your legal rights.

If you exercise your right to request that we delete your Personal Data or restrict the processing of your Personal Data, you should be aware that this will compromise our ability to provide you with the services and products.

If you wish to raise a complaint on how we have handled your Personal Data, you can contact our Data Protection Officer whose details can be provided to you on request or you may send an email to privacy@ugiintl.comOur Data Protection Officer will investigate the matter and respond to you promptly or the supervisory authority in your country of residence.

If you have any questions about this Privacy Notice or about our handling of your Personal Data, please contact privacy@ugiintl.com.

AvantiGas LTD Website Privacy Policy

Last Revision Date: May 25, 2018

We recognize the importance of protecting your privacy. The following Website Privacy Policy (“Privacy Policy”) provides important information about your privacy in connection with your use of our website relating to the submission of your personal information such as your name, contact details, age, biographical information or other personal details (“Personal Information”) via the website and also, where you have provided your consent, for marketing communications. Please review it carefully. It describes how we, as a data controller, collect, store, use, transfer, and disclose this Personal Information. Your continued use of this website constitutes your agreement with this Privacy Policy and any subsequent updates.

You may reach our Data Protection Officer (DPO) by contacting them at Privacy@ugiintl.com.

Third-Party websites and data transfers

This Privacy Policy applies to this website only. To the extent that this website permits you to link to or otherwise access the websites of our subsidiaries, affiliates, partners, or other third-parties, separate privacy policies may apply to those linked websites. Those separate privacy policies may contain terms different than those contained in this Privacy Policy, and your access to and use of such linked websites are not governed by this Privacy Policy. We expressly disclaim any and all responsibility for your access to and use of all third-party websites.

Purposes for which we use your Personal Information

While visiting our website you may be asked to voluntarily provide certain Personal Information. Where you have provided consent to receive marketing communications, we use your Personal Information for these purposes. Such Personal Information is provided by you on a voluntary basis, and by submitting your Personal Information you consent to its use in a manner consistent with this Privacy Policy. We process your Personal Information in accordance with your requests. You have the right to withdraw your consent at any time by contacting the DPO.  We use your Personal Information to (i) perform our obligations to provide you products and services, (ii) enable payment processing transactions (where available), and/or (iii) send you commercial and advertising information, based on your preferences and with your consent.  If you are a customer of ours, and would like more information regarding the types of Personal Information collected and their intended use, please see our Customer Privacy Notice here.

Information collected from cookies and other technologies

Our website uses “cookies” and other technologies and web beacons (where applicable) to collect information about you (pixel tags and web beacons are also known as clear GIFs, action tags or web tags). A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer or mobile device.

We use cookies to:

  • distinguish you from other users of our website; and

  • help us to provide you with a better experience when you use our website and allows us to improve the website.

Cookies are used to collect information about:

  • your use of our website during your current session and over time (including the webpages you view and the files you download),

  • your operating system and browser type,

  • your internet service provider,

  • your domain name and IP address,

  • the website that you visited before our website, and

  • the link that you use to leave our website.

If you are concerned about having cookies on your computer, you can set your browser to refuse all cookies or to indicate when a cookie is being set, allowing you to decide whether to accept it. You can also delete cookies from your computer. The setting of each browser is different. It is described in the help menu of your browser. It will allow you to know how to modify your choices with regard to cookies. You also have the option to revoke at any time your consent for us to use cookies by configuring your browser as described below:

For Microsoft Internet Explorer, go to "Tools", select "Internet Options" and then "Privacy".

In the case of Firefox, for Mac users, go to "Preferences", select "Privacy" and then "Show Cookies". For Windows users, go to "Tools", select "Options", then "Privacy" and finally "Use custom settings for history".

If you use Safari, go to "Preferences", then select "Privacy".

In the case of Google Chrome, go to "Tools", select "Options" ("Preferences" in the case of Mac users), then "Advanced" and finally "Content Settings" under the Privacy section and tick on "Cookies" in the "Content Settings" dialog box.

If you choose to block or delete cookies, certain features of our website may not operate at its optimum. For more information see www.allaboutcookies.org. Our website uses Google Analytics to help collect and analyse certain information about you but this information is de-identified.

Disclosure of Personal Information to third-parties

We will not share Personal Information collected from you with third-parties for purposes other than those in support of our operations and as necessary to facilitate the purpose for which you provided it. In some instances, we may share the Personal Information with our affiliated companies, clients, or with third-party service providers retained by us to provide services on our behalf in connection with the operation of our business.  These affiliated companies, clients, or third party service providers will use your Personal Information only to accomplish the purposes for which the Personal Information was collected. Your Personal Information may also be shared under the following circumstances: (i) if we are required to do so by law enforcement authorities or government agencies or for other regulatory purposes; and (ii) in connection with investigations or other efforts to prevent illegal activities or pertaining to public safety. We may disclose and transfer your Personal Information during a merger or during the divestiture of company assets. However, we will require the acquiring organization to agree to protect the privacy of your Personal Information consistent with this Privacy Policy.

Integrity, protection and retention of Your Personal Information

While we endeavour to protect your Personal Information, we cannot warrant the security of any Personal Information, and ultimately you provide your Personal Information to us at your own risk.  We use commercially reasonable efforts and security practices to safeguard your Personal Information and to employ security measures designed to protect your Personal Information from access by unauthorized persons. Some of those measures include, but may not be limited to, encryption, firewalls and use of Secure Socket Layers (SSL).

We retain your Personal Information for the period necessary to fulfil the purpose for which it was collected, as outlined in this Privacy Policy, unless a longer retention period is mandated or permitted by law.

Your rights

We shall provide you with access to your Personal Information in accordance with your legal entitlements so you can instruct us to correct or update the Personal Information if it is inaccurate, or delete your Personal Information if we are not required to retain it by law, for legal purposes, including claims management, or for a legitimate business purpose. You can also request that we restrict the processing of your Personal Information. To request a copy of your Personal Information, or to provide instructions to us on how you would like your Personal Information corrected or updated or restricted, send an e-mail to the DPO.

If you are not satisfied with our response, you can raise a concern with the DPO or the data protection authority in your country of residence.

Opting out

In the event you have consented to us using your Personal Information and you later decide that you want to opt out from our use of your Personal Information, you may do so by contacting the DPO.

Children

We do not knowingly collect information from children under the age of 13 (or such legally required higher age) and do not target our websites to children under 13 (or such legally required higher age). We encourage parents and guardians to take an active role in their children’s online activities and interests. If we learn that a child under the age of 13 (or such legally required higher age) has submitted Personal Information online without parental consent, we will take all reasonable steps to delete such information from our databases and not to use such information for any purpose (except where necessary to protect the safety of the child or others as required or as allowed by law). If you become aware of any Personal Information we have collected from children under 13 (or such legally required higher age), please contact the DPO.

Changes to this Privacy Policy

We reserve the right, in our sole discretion, to make changes to this Privacy Policy. When changes are made to the Privacy Policy, the “Last Revision Date” field at the top of the Privacy Policy will be updated accordingly. Changes to the Privacy Policy become effective upon posting and updating the “Last Revision Date”. We encourage you to periodically review the Privacy Policy to be informed of any changes.

AvantiGas ON LTD Terms & Conditions

AvantiGas LTD Terms and Conditions

AvantiGas LTD maintains this website for your personal information, education, and communication. You may download material displayed on the website for non-commercial, personal use only, provided you also retain all copyright and other proprietary notices contained on the materials. You may not, however, distribute, modify, transmit, reuse, repost, or use the content on our website for public or commercial purposes, including the text, images, audio, and video, without AvantiGas written permission. Your access to and use of this website is also subject to the following terms and conditions and all applicable laws. By accessing and browsing our website, you accept, without limitation or qualification, the Terms and Conditions below. If you don't accept the below terms and conditions you may not use our website.

If you have any questions about this site or the below Terms and Conditions, please contact us.

AvantiGas LPG Terms and Conditions

COMPLIANCE WITH LAWS

By downloading from or using the website, you agree to comply with all applicable laws and regulations, including U.K. export and re-export control laws and regulations.

REFUND POLICY

If for any reason your account was improperly charged, please contact your local AvantiGas office. The phone number and address for your local AvantiGas office is listed on your most recent AvantiGas invoice or statement.

GOVERNING LAW

Any controversy or claim arising out of or relating to these Terms and Conditions, including the website legal and privacy statement (which is incorporated here in by reference), or this website or the use thereof, shall be interpreted in accordance with English law and the parties submit to the non-exclusive jurisdiction of the English courts.

FORWARD-LOOKING STATEMENTS

Information on the website, other than historical financial information, may consist of forward-looking statements that involve risks and uncertainties. These statements may differ materially from actual future events or results. For instance, factors that could cause results to differ from these statements include the rate of adoption of new technology, competitive pricing actions, and marketing programs, among others.

No Warranty. THIS SITE AND ALL MATERIAL AND CONTENT ON THIS SITE ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NONINFRINGEMENT. Without limiting the foregoing, AvantiGas does not promise or warrant to you that any aspect of the website and system will work properly or will be available continuously. AvantiGas also assumes no responsibility and shall not be liable for any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in the website or your downloading of any materials, data, text, images, video, or audio. While AvantiGas uses reasonable efforts to include accurate and up-to-date information in the website, AVANTIGAS DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE, VALIDITY, ACCURACY, OR RELIABILITY OF, OR THE RESULTS OF THE USE OF, OR OTHERWISE RESPECTING, THE MATERIALS AND CONTENT ON THIS SITE OR ANY SITES LINKED TO THIS SITE. Some jurisdictions do not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you.

Links to third party websites. Certain links in website will let you leave this website for web sites, web pages or services not operated by AvantiGas or its affiliates ("Third Party Websites"). Third party websites are not under the control of AvantiGas and AvantiGas is not responsible for the conarents of any linked third party website or any links, any changes or updates to third party websites. AvantiGas is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by AvantiGas of the site.

Right to Update. AvantiGas may at any time revise these Terms and Conditions by updating this webpage. You are bound by any such revisions and should therefore periodically visit this page to review the then-current Terms and Conditions to which you are bound.

LIMITATIONS ON AVANTIGAS ABILITIES

Websites are never perfect, and thus AvantiGas may inadvertently use or disclose your information in ways not contemplated by our Legal & Privacy Statement or even in direct contravention of it. For example, there could be a glitch in the software that could result in an unintended disclosure, or AvantiGas might also make ad hoc use of your information in ways it can't contemplate here. AvantiGas will do its best to work with you if such situations arise, but your sole remedy in these cases is to have AvantiGas try to rectify the problem as soon as it can.

In addition, although highly unlikely, it is possible for internet transmissions containing your personal information to be intercepted by others. It is impossible for AvantiGas to ensure the privacy and security of all transmissions made to and from the Site while in transit.

AvantiGas does not control the privacy policies of the websites to which it provides links and you should be aware that if you click through to such a site, you will be subject to that websites privacy policies.

AvantiGas uses industry-standard methods of securing its database of user information, such as, if and where appropriate, firewalls and limits on who can access user information databases. However, please keep in mind that there is no such thing as perfect security on the Internet and that the facility to send emails to AvantiGas i.e. contact us, is not a secure medium and should not be used to send confidential/sensitive information.

CORRECTIONS

If you would like to update or correct information previously provided to us, please contact us with your new information.

CONSENT AND CHANGES TO POLICY

Subject to the above provisions, by using our website, you consent to the collection and use of information by us. If we decide to change our privacy statement, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we may disclose it.

Cookies policy

You should be aware that when you use our website or mobile site, that we may collect information by using ‘cookies’. The cookies AvantiGas use are to enable us to improve your experience on our website. All information gathered is anonymous.

What are cookies?

Cookies are small text files that are stored on your computer or mobile device when you visit a website. There are different types of cookies and some are essential to your browsing experience to enable you to move around the site and use its features. These are usually session cookies and are automatically deleted after you close your web browser. Other types of cookies allow the website to remember choices you make, such as your language or remembering if you’ve filled in a survey ( so you’re not asked to do it again).

The AvantiGas website uses ‘analytics cookies’. These are cookies that collect anonymous information that is grouped together to show overall patterns of the website usage. Analytics cookies only record activity on the site you are on and they are only used to improve how a website works. By allowing analytics cookies, you enable websites such as AvantiGas to keep track of which web pages are popular and which don’t get used so much to help keep websites relevant and up to date.

Are cookies harmful software?

No. Cookies are not viruses, Trojans, spyware, worms or any other kind of malware. They cannot install things you don’t want on your computer.

Can cookies see what’s on my computer?

No. cookies cannot see what’s on your computer. They can’t collect any information from your hard drive or your computer files. Cookies can only be read by the website that gave you the cookie in the first place.

Can I delete cookies?

Yes. Most browsers not only allow you to delete cookies, but they have the ability for you to see what cookies you’ve currently got. The majority of modern browsers also allow you to control what cookies you get, keep and capture. If you’re thinking of changing your settings for cookies, please remember that your changes will apply to all websites you visit. To manage your cookies and for instructions on how to delete your cookies on Microsoft Internet Explorer 9, please visit http://windows.microsoft.com/en-GB/windows7/How-to-manage-cookies-in-Internet-Explorer-9   To manage cookies for any other browser please visit the help section of the website for the browser you are using.

This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the AvantiGas website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings  or permanently using a browser plugin .

STANDARD TERMS AND CONDITIONS - MAINS GAS

We’re all about being open and honest with our customers and partners, which is why we’ve made our standard Terms and Conditions easily-accessible and simple to follow, to keep you completely up-to-speed with how we do things.

Read more here.
 

UGI MIDLANDS LIMITED

TAX STRATEGY

Scope

This strategy applies to UGI Midlands Limited and to the UK sub-group of companies headed by UGI Midlands Limited in accordance with paragraph 19 of Schedule 19 to the Finance Act 2016. A list of the entities to which it applies is set out below. In this strategy, references to ‘UGI Midlands Limited’, ‘the company’ or ‘the group’ are to all these entities. The strategy has is being published in accordance with paragraph 16(4) of the Schedule.

 

This strategy applies from the date of publication until it is superseded. References to ‘UK Taxation’ are to the taxes and duties set out in paragraph 15(1) of the Schedule which include Income Tax, Corporation Tax, PAYE, NIC, VAT, Insurance Premium Tax, and Stamp Duty Land Tax. References to ‘tax’, ‘taxes’ or ‘taxation’ are to UK taxation and to all corresponding worldwide taxes and similar duties in respect of which the Group has legal responsibilities.

Aim

UGI Midlands Limited is committed to compliance with all statutory obligations and full disclosure to relevant tax authorities. The group’s tax affairs are managed in a way which takes into account the group’s wider corporate reputation in line with UGI Midlands Limited’s overall high standards of governance.

GOVERNANCE IN RELATION TO UK TAXATION

Ultimate responsibility for UGI Midlands Limited’s tax strategy and compliance rests with the Board of UGI Midlands Limited;

Executive management of the group’s finance and tax is delegated by the Board to the UK Finance Director.

The Audit & Risk Committee’s requirement to monitor the integrity of the group’s financial reporting system, internal controls and risk management framework, expressly includes those elements relating to taxation;

The UK Finance Director has executive responsibility for tax matters;

Day-to-day management of the group’s tax affairs is delegated to the group Finance team, which reports to the UK Finance Director;

The Finance team is staffed with appropriately qualified individuals, who take advice from external advisors where appropriate;

The Board ensures that UGI Midlands Limited’s tax strategy is one of the factors considered in all investments and significant business decisions taken;

The UK Finance Director reports to the Audit and Risk Committee and the Board on UGI Midlands Limited’s tax affairs and risks during the year.

Risk Management

UGI Midlands Limited operates a system of tax risk assessment and controls as a component of the overall internal control framework applicable to the group’s financial reporting system;

UGI Midlands Limited seeks to reduce the level of tax risk arising from its operations as far as is reasonably practicable by ensuring that reasonable care is applied in relation to all processes which could materially affect its compliance with its tax obligations;

Processes relating to different taxes are allocated to appropriate process owners, who carry out a review of activities and processes to identify key risks and mitigating controls in place.  These key risks are monitored for business and legislative changes which may impact them and changes to processes or controls are made when required;

Appropriate training is carried out for staff who manage or process matters which have tax implications;

Advice is sought from external advisers where appropriate.

Attitude towards tax planning and level of risk

UGI Midlands Limited manages risks to ensure compliance with legal requirements in a manner which ensures payment of the right amount of tax. When entering into commercial transactions, UGI Midlands Limited seeks to take advantage of available tax incentives, reliefs and exemptions in line with, and in the spirit of, tax legislation.  UGI Midlands Limited does not undertake tax planning unrelated to such commercial transactions. The level of risk which UGI Midlands Limited accepts in relation to UK taxation is consistent with its overall objective of achieving certainty in the group’s tax affairs. At all times UGI Midlands Limited seeks to comply fully with its regulatory and other obligations and to act in a way which upholds its reputation as a responsible corporate citizen. In relation to any specific issue or transaction, the Board is ultimately responsible for identifying the risks, including tax risks, which need to be addressed and for determining what actions should be taken to manage those risks, having regard to the materiality of the amounts and obligations in question. Relationship with HMRC When submitting tax computations and returns to HMRC, UGI Midlands Limited discloses all relevant facts and identifies any transactions or issues where it considers that there is potential for the tax treatment to be uncertain. Any inadvertent errors in submissions made to HMRC are fully disclosed as soon as reasonably practicable after they are identified.

LIST OF ENTITIES COVERED BY THIS TAX STRATEGY

UGI Midlands Limited

Avanti Gas Limited

Lister Gases Limited

Avantigas ON Limited

Amazon Gas Limited

Primus Limited

 

Tax strategy approved on 28 September 2018 

YOUR COMMENTS

AvantiGas welcomes feedback concerning its privacy policies. Please click here to contact us.

AvantiGas ON LTD Privacy Notice

This notice is issued by AvantiGas On LTD.

Last Revision Date: May 25, 2018

We recognize the importance of protecting your privacy. The following Website Privacy Policy (“Privacy Policy”) provides important information about your privacy in connection with your use of our website relating to the submission of your personal information such as your name, contact details, age, biographical information or other personal details (“Personal Information”) via the website and also, where you have provided your consent, for marketing communications. Please review it carefully. It describes how we, as a data controller, collect, store, use, transfer, and disclose this Personal Information. Your continued use of this website constitutes your agreement with this Privacy Policy and any subsequent updates.

You may reach our Data Protection Officer (DPO) by contacting them at Privacy@ugiintl.com.

Third-Party websites and data transfers

This Privacy Policy applies to this website only. To the extent that this website permits you to link to or otherwise access the websites of our subsidiaries, affiliates, partners, or other third-parties, separate privacy policies may apply to those linked websites. Those separate privacy policies may contain terms different than those contained in this Privacy Policy, and your access to and use of such linked websites are not governed by this Privacy Policy. We expressly disclaim any and all responsibility for your access to and use of all third-party websites.

Purposes for which we use your Personal Information

While visiting our website you may be asked to voluntarily provide certain Personal Information. Where you have provided consent to receive marketing communications, we use your Personal Information for these purposes. Such Personal Information is provided by you on a voluntary basis, and by submitting your Personal Information you consent to its use in a manner consistent with this Privacy Policy. We process your Personal Information in accordance with your requests. You have the right to withdraw your consent at any time by contacting the DPO.  We use your Personal Information to (i) perform our obligations to provide you products and services, (ii) enable payment processing transactions (where available), and/or (iii) send you commercial and advertising information, based on your preferences and with your consent.  If you are a customer of ours, and would like more information regarding the types of Personal Information collected and their intended use, please see our Customer Privacy Notice here.

Information collected from cookies and other technologies

Our website uses “cookies” and other technologies and web beacons (where applicable) to collect information about you (pixel tags and web beacons are also known as clear GIFs, action tags or web tags). A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer or mobile device.

We use cookies to:

  • distinguish you from other users of our website; and

  • help us to provide you with a better experience when you use our website and allows us to improve the website.

Cookies are used to collect information about:

  • your use of our website during your current session and over time (including the webpages you view and the files you download),

  • your operating system and browser type,

  • your internet service provider,

  • your domain name and IP address,

  • the website that you visited before our website, and

  • the link that you use to leave our website.

If you are concerned about having cookies on your computer, you can set your browser to refuse all cookies or to indicate when a cookie is being set, allowing you to decide whether to accept it. You can also delete cookies from your computer. The setting of each browser is different. It is described in the help menu of your browser. It will allow you to know how to modify your choices with regard to cookies. You also have the option to revoke at any time your consent for us to use cookies by configuring your browser as described below:

For Microsoft Internet Explorer, go to "Tools", select "Internet Options" and then "Privacy".

In the case of Firefox, for Mac users, go to "Preferences", select "Privacy" and then "Show Cookies". For Windows users, go to "Tools", select "Options", then "Privacy" and finally "Use custom settings for history".

If you use Safari, go to "Preferences", then select "Privacy".

In the case of Google Chrome, go to "Tools", select "Options" ("Preferences" in the case of Mac users), then "Advanced" and finally "Content Settings" under the Privacy section and tick on "Cookies" in the "Content Settings" dialog box.

If you choose to block or delete cookies, certain features of our website may not operate at its optimum. For more information see www.allaboutcookies.org. Our website uses Google Analytics to help collect and analyse certain information about you but this information is de-identified.

Disclosure of Personal Information to third-parties

We will not share Personal Information collected from you with third-parties for purposes other than those in support of our operations and as necessary to facilitate the purpose for which you provided it. In some instances, we may share the Personal Information with our affiliated companies, clients, or with third-party service providers retained by us to provide services on our behalf in connection with the operation of our business.  These affiliated companies, clients, or third party service providers will use your Personal Information only to accomplish the purposes for which the Personal Information was collected. Your Personal Information may also be shared under the following circumstances: (i) if we are required to do so by law enforcement authorities or government agencies or for other regulatory purposes; and (ii) in connection with investigations or other efforts to prevent illegal activities or pertaining to public safety. We may disclose and transfer your Personal Information during a merger or during the divestiture of company assets. However, we will require the acquiring organization to agree to protect the privacy of your Personal Information consistent with this Privacy Policy.

Integrity, protection and retention of Your Personal Information

While we endeavour to protect your Personal Information, we cannot warrant the security of any Personal Information, and ultimately you provide your Personal Information to us at your own risk.  We use commercially reasonable efforts and security practices to safeguard your Personal Information and to employ security measures designed to protect your Personal Information from access by unauthorized persons. Some of those measures include, but may not be limited to, encryption, firewalls and use of Secure Socket Layers (SSL).

We retain your Personal Information for the period necessary to fulfil the purpose for which it was collected, as outlined in this Privacy Policy, unless a longer retention period is mandated or permitted by law.

Your rights

We shall provide you with access to your Personal Information in accordance with your legal entitlements so you can instruct us to correct or update the Personal Information if it is inaccurate, or delete your Personal Information if we are not required to retain it by law, for legal purposes, including claims management, or for a legitimate business purpose. You can also request that we restrict the processing of your Personal Information. To request a copy of your Personal Information, or to provide instructions to us on how you would like your Personal Information corrected or updated or restricted, send an e-mail to the DPO.

If you are not satisfied with our response, you can raise a concern with the DPO or the data protection authority in your country of residence.

Opting out

In the event you have consented to us using your Personal Information and you later decide that you want to opt out from our use of your Personal Information, you may do so by contacting the DPO.

Children

We do not knowingly collect information from children under the age of 13 (or such legally required higher age) and do not target our websites to children under 13 (or such legally required higher age). We encourage parents and guardians to take an active role in their children’s online activities and interests. If we learn that a child under the age of 13 (or such legally required higher age) has submitted Personal Information online without parental consent, we will take all reasonable steps to delete such information from our databases and not to use such information for any purpose (except where necessary to protect the safety of the child or others as required or as allowed by law). If you become aware of any Personal Information we have collected from children under 13 (or such legally required higher age), please contact the DPO.

Changes to this Privacy Policy

We reserve the right, in our sole discretion, to make changes to this Privacy Policy. When changes are made to the Privacy Policy, the “Last Revision Date” field at the top of the Privacy Policy will be updated accordingly. Changes to the Privacy Policy become effective upon posting and updating the “Last Revision Date”. We encourage you to periodically review the Privacy Policy to be informed of any changes.

AvantiGas ON LTD Customer Privacy Notice

WEBSITE LEGAL & PRIVACY STATEMENT

This notice is issued by AvantiGas ON LTD. “AvantiGas”

We recognise and respect the importance of maintaining the privacy of visitors to our Site. In our website Legal & Privacy Statement below, we describe why we gather visitor information, what information we collect, how we collect it, what we use the information for and how you can instruct us if you prefer to limit the use of that information.

AvantiGas is committed to your privacy and the protection of your personal data, two principles protected by the Charter of Fundamental Human Rights of the European Union.  AvantiGas is a subsidiary affiliate of UGI International.  UGI International’s European Economic Area (“EEA”), Swiss and UK affiliates, including AvantiGas, are collectively referred to in this Privacy Notice as “UGI.”  We collect and processes your Personal Data that is provided by you, as our customer, previous customer or prospective customer, or generated by you in your use of our services and purchase of our products. This Privacy Notice is provided to you in accordance with applicable privacy laws including, but not limited to, laws implementing the General Data Protection Regulation 2016/679 (GDPR) (together the “Data Privacy Laws”). It applies only to residents in the EEA, Switzerland and the UK who use our services or wish to do so and it explains what Personal Data (as defined in the Data Privacy Laws) you provide to us and how we use your Personal Data to provide our services and products to you. This Privacy Notice is not applicable to customers, previous customers or prospective customers in any other territory other than in the EEA, Switzerland and the UK. 

AvantiGas is likely to be a data controller under applicable Data Privacy Laws in relation to your Personal Data. A data controller determines the purposes and means of processing your Personal Data and implements appropriate technical and organizational measures to ensure that the processing is undertaken in compliance with applicable law.  We include in this Privacy Notice a summary of your rights to control how we use your Personal Data. AvantiGas is a service provider to our customers and, therefore, we aim to put you, the customer, in control of how your Personal Data is used by us. This Privacy Notice may be updated from time to time. Your continued use of our services and/or purchase of our products indicate your acknowledgment of the updated Privacy Notice applicable at that time.

Your Personal Data

Your Personal Data includes any information relating to you where you are identified or from which you are identifiable.  We may collect and process the following Personal Data: (i) your family and first names; (ii) your postal and email addresses (if provided by you); (iii) your business address; (iv) your date and place of birth; (v) your land and/or mobile phone numbers; (vi) your customer number; (vii) identifiers; and/or (viii) your bank details.

We collect various types of Personal Data from different sources, including: (i) account information you provide to us when you open and modify your account; (ii) information you provide directly to us when you register to use our website; (iii) information you provide to us to obtain services or products provided by us; (iv) information we collect about your use of our services, purchase of our products and provided by you in emails or telephone calls to us or from third parties authorized by us; and (v) information we collect to process payments online.

Some of the Personal Data you provide to us may include health information or other sensitive or special categories of Personal Data. If you provide this information to us we will only use it if relevant to your engagement with us (e.g. in the manner of our communications with you, or as needed to provide the services or respond to your inquiry or request).  

In addition, we may combine your Personal Data collected at the time the contract is signed with other Personal Data that we or third parties legally collect about you such as in particular our communications by email, telephone or otherwise or recordings made during our telephone communications. Where we record calls (as notified to you at the start of such recorded calls), these calls will contain your Personal Data and we retain the recordings of those calls in accordance with our retention periods (see below in this Notice). All your Personal Data, collected directly or indirectly, will be processed and protected in accordance with this Privacy Notice.

We collect some Personal Data with your consent, as follows:

  • Marketing purposes, subscription to receive our commercial or promotional information, home visits, your participation or enrollment to a fair or event; 
  • Your use of our website and portals, notably when creating or managing your client account;
  • Through 3rd parties that you have authorised to deal with us on your behalf;
  • Our communications, in particular with client service or delivery service;
  • Monitoring the quality of our service, notably recordings of our telephone conversations;
  • Participation in competitions, contests or surveys; and/or
  • Undertaking surveys by specialised service providers.

We do not request and, so far as we are aware, collect Personal Data regarding minors under the age of 16.

WHY DO WE COLLECT YOUR PERSONAL DATA?


We collect and process your Personal Data to conduct our business in order to ensure you receive quality services. We only collect Personal Data that is adequate, pertinent and limited to what is necessary in light of the purposes for which it is processed.

The legal basis for collecting and processing your Personal Data is to carry out all pre-contractual and contractual steps and perform the energy supply contract between you and AvantiGas (“Contract”). We also collect your Personal Data in order to comply with our legal, regulatory and contractual obligations, and also to defend and establish our interests, in particular legal claims and other disputes with customers and/or with third parties.

For the purposes of this Notice pre-contractual steps mean any action undertaken by us during the presentation of our service and product offerings that may require collecting Personal Data in order to meet your expectations.

Providing Personal Data is necessary to enter into and perform the Contract. If your Personal Data is not provided, we will not be able to satisfy your requests or provide you with the requested products and services.

More specifically, we use your Personal Data for the following reasons:

  • Perform our obligations to provide products and services and set forth in the Contract;
  • Enable payment processing transactions;
  • Offer you services that meet your needs;
  • Send you commercial and advertising information, based on your preferences and with your consent;
  • Develop effective and innovative products;
  • Undertake analyses and develop statistics to adapt our commercial and logistical activities;
  • Facilitate order fulfillment, including route planning and demand forecasts;
  • Comply with our legal and regulatory obligations and requirements;
  • Manage any litigation with you or with a third party in which your Personal Data is involved;
  • Utilize customer segmentation to support the development of more tailored communications, service and/or offers to customers; and
  • Perform our obligations to you.

What we do with your Personal Data

All the Personal Data we collect from you or generated by you is used to provide the services.  Our lawful processing ground is, therefore, to perform our Contract to you and/or to take pre-contractual steps to do so.

We also process your Personal Data in our legitimate interests or those of a third party, which include our requirements to use your Personal Data in litigation or for other legal purposes involving us and/or any of our affiliates and may also include the need to transfer your Personal Data to third countries without adequate data protection laws, such as the United States where our ultimate parent company is located. In this event, we will take appropriate steps to protect your Personal Data as required by the Data Privacy Laws.  We will safeguard the privacy and security of special categories of Personal Data as required under Data Privacy Laws.

You may also consent to us using your Personal Data as described above in this Notice. We will not use your Personal Data for any additional purposes without your consent. You have the right to tell us that you do not want to be contacted by us for any additional purposes any time after you initially provide your consent.   

We are also permitted to process your Personal Data to comply with our legal and regulatory obligations and/or our contractual obligations to you to provide the services to you, to manage your account with us and to manage any technical issues or support requests that may arise.

Some of your Personal Data is processed by us in the United States and is held on servers in the United States. By using our services, you expressly acknowledge and agree to the transfer of some of your Personal Data to the United States, which may have a lower standard of data privacy laws in your country of residence. Our security measures are described below in this Privacy Notice.

Your Personal Data may be shared with the following recipients, if sharing is necessary to achieve the purpose of the collection and Processing of your Personal Data:

 

  • Internal recipients: our client service centers and logistics offices; our financial, legal and marketing departments; the marketing departments of our subsidiaries; and the legal and internal control functions of our affiliates, including our parent company, that may be in third countries which are bound to comply with applicable data privacy requirements.
  • Third party recipients engaged by us to fulfill the Contract or to enable us to provide the services and products to our customers, our external advisors and auditors, our  counterparties (where relevant) and service providers engaged by us; Third party recipients include: transporters; inspectors and persons responsible for maintenance of technical installations; call centers; event organizers, public relations, advertising and marketing agencies; partner platforms; lead generators; printers, document management and hardcopy or online archiving providers; studies or statistical analysis providers; providers of third party application maintenance, software services and storage; banks; and, in the event of a dispute, investigators, legal advisors, collection agencies, court bailiffs, attorneys and notaries and parties to the dispute.

 

We do not allow any other third parties to have access to your Personal Data, except as required or permitted by applicable laws or in accordance with our privacy policies. We may disclose your Personal Data to our subcontractors, agents, or payment service providers (who may be located in the United States or outside of the EEA) that we contract with to assist us in providing the services, provided that any such subcontractors or agents shall agree in writing to comply with the privacy and security standards described in this Privacy Notice.  In all circumstances, the transfer of your Personal Data will be covered by standard contractual clauses of the European Commission entered into by the entities concerned

(http://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32004D0915)(http://eur-lex.europa.eu/legal-content/en/TXT/?uri=CELEX%3A32010D0087).

There may be instances when we disclose your Personal Data to other parties in order to: (i) comply with the law or respond to compulsory legal process (such as a search warrant or court order) or request for information from a regulator or otherwise for legal purposes; (ii) verify or enforce compliance with the policies governing the services; or (iii) protect the rights, property or safety of us, or any of our affiliates, business partners, or customers or otherwise in our and/or our affiliates’ legitimate business interests and in accordance with Data Privacy Laws.

We may share your Personal Data with other business entities in connection with the sale, assignment, merger or other transfer of all or a portion of our business to that business entity.

In any instance where we need to share your Personal Data with third parties, we will restrict the nature and categories of Personal Data to that which is required to comply with our contractual obligations to you or our legal and/or regulatory requirements. We may de-identify your Personal Data to protect your privacy.

How we protect your Personal Data 

We take steps to ensure the protection of your Personal Data as from the design of our products, services, sites and applications. Transfers of your bank data are encrypted by the Secure Socket Layer (SSL) protocol. Our employees are aware of the restrictions on processing of Personal Data and periodically undertake data privacy training and comply with internal compliance policies in accordance with applicable European and national regulations.

We understand that storing data in a secure manner is essential. Accordingly, we store Personal Data and other data using appropriate physical, technical and administrative safeguards to secure data against foreseeable risks, such as unauthorized use, access, disclosure, destruction or modification. Although we make good faith efforts to store the information we collect in a secure operating environment that is not available to the public, we cannot guarantee complete security. Further, while we work to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent third-party "hackers" from illegally obtaining this information.

We deal with third parties that respect privacy rights and we limit their access to only that Personal Data necessary to carry out their responsibilities. Information exchanges are carried out by secure protocols. In order to ensure a high level of security for your Personal Data, our sub-contractors are subject to controls and audits as required by Data Privacy Laws.

How long we keep it

We retain your personal data relating to the use of our services for the duration of the customer relationship and for the country-specific legally required period plus one additional year after the customer account is closed for legal, regulatory, audit and tax requirements. After this period has expired, the Personal Data relating to your account and your use of the services will be deleted or de-identified in accordance with the Data Privacy Laws.  Any Personal Data which you have provided to us for marketing purposes will be kept until you notify us that you no longer wish to receive this information. 

Notification of other services and products

We would like to use your name and email address to inform you of our future or related services, offers and similar products. If you provide us with your consent to receive marketing communications, we will offer the right to unsubscribe in each electronic communication. This information is not shared with third parties and you can unsubscribe at any time via email.

What are your rights?

You have a number of additional rights relating to your Personal Data under the Data Privacy Laws. Subject to certain conditions in accordance with the Data Privacy Laws, you may request: (i) access to your Personal Data; (ii) rectification of your existing Personal Data; (iii) erasure of your Personal Data, subject to other regulatory or contractual obligations; (iv) porting of your Personal Data (the right to portability allows you to obtain some of your data in an open, machine-readable format) where the data is processed on the ground of consent and by automated means; (v) objection to processing your Personal Data; or (vi) restriction of processing your Personal Data in order to verify its accuracy, object to its erasure or exercise or defend your legal rights.

If you exercise your right to request that we delete your Personal Data or restrict the processing of your Personal Data, you should be aware that this will compromise our ability to provide you with the services and products.

If you wish to raise a complaint on how we have handled your Personal Data, you can contact our Data Protection Officer whose details can be provided to you on request or you may send an email to privacy@ugiintl.comOur Data Protection Officer will investigate the matter and respond to you promptly or the supervisory authority in your country of residence.

If you have any questions about this Privacy Notice or about our handling of your Personal Data, please contact privacy@ugiintl.com

AvantiGas renewables LTD Terms & Conditions

AvantiRenewables LTD maintains this Site for your personal information, education, and communication. Please feel free to browse the site. You may download material displayed on the site for non-commercial, personal use only, provided you also retain all copyright and other proprietary notices contained on the materials. You may not, however, distribute, modify, transmit, reuse, repost, or use the content of the Site for public or commercial purposes, including the text, images, audio, and video, without AvantiRenewables written permission.

Your access to and use of the site is also subject to the following terms and conditions and all applicable laws. By accessing and browsing the site, you accept, without limitation or qualification, the Terms and Conditions. If you don’t accept this Agreement, you may not use the site.

If you have any questions about this site or these Terms and Conditions, please email us.

Compliance with Laws

By downloading from or using the site, you agree to comply with all applicable laws and regulations, including U.K. export and re-export control laws and regulations.

Refund Policy

If for any reason your account was improperly charged, please contact your local AvantiRenewables office. The phone number and address for your local AvantiRenewables office is listed on your most recent AvantiRenewables invoice or statement.

Governing Law

Any controversy or claim arising out of or relating to these Terms and Conditions, including the Web Site Legal & Privacy Statements (which is incorporated herein by reference), or this Site or the use thereof, shall be interpreted in accordance with English law and the parties submit to the non-exclusive jurisdiction of the English Courts.

Forward-Looking Statements. Information on the Site, other than historical financial information, may consist of forward-looking statements that involve risks and uncertainties. These statements may differ materially from actual future events or results. For instance, factors that could cause results to differ from these statements include the rate of adoption of new technology, competitive pricing actions, and marketing programs, among others.

No Warranty

THIS SITE AND ALL MATERIAL AND CONTENT ON THIS SITE ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. Without limiting the foregoing, AvantiRenewables does not promise or warrant to you that any aspect of the site and system will work properly or will be available continuously. AvantiRenewables also assumes no responsibility and shall not be liable for any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in the Site or your downloading of any materials, data, text, images, video, or audio from the Site. While AvantiRenewables uses reasonable efforts to include accurate and up-to-date information in the Site, AvantiRenewables DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE, VALIDITY, ACCURACY, OR RELIABILITY OF, OR THE RESULTS OF THE USE OF, OR OTHERWISE RESPECTING, THE MATERIALS AND CONTENT ON THIS SITE OR ANY SITES LINKED TO THIS SITE. Some jurisdictions do not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you.

Links to Third Party Sites

Certain links in this Site will let you leave this Site for web sites, web pages or services not operated by AvantiRenewables or its affiliates (“Third Party Sites”). Third Party Sites are not under the control of AvantiRenewables and AvantiRenewables is not responsible for the contents of any linked Third Party Site or any link contained in a Third Party Site, or any changes or updates to such Third Party Sites. AvantiRenewables is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by AvantiRenewables of the site.

Right to Update

AvantiRenewables may at any time revise these Terms and Conditions by updating this posting. You are bound by any such revisions and should therefore periodically visit this page to review the then-current Terms and Conditions to which you are bound.

Web Site Legal & Privacy Statements

AvantiRenewables recognises and respects the importance of maintaining the privacy of visitors to our Site. In our Web Site Legal & Privacy Statements, we describe why we gather visitor information, what information we collect, how we collect it, what we use the information for and how you can instruct us if you prefer to limit the use of that information.

How We Use the Information We Collect About You

AvantiRenewables collects basic information about you when you complete our customer information request forms. AvantiRenewables uses the information we collect from you to attempt to provide you with information we believe you may find useful. We do not make such information or your e-mail address available to third parties.

Reward schemes and promotions

Personal data provided by you will be held and processed on computer by Avanti Renewables Limited (“AvantiRenewables”) to register you and administer its promotion. AvantiRenewables may disclose information about you to (1) any employee, agent or sub-contractor of AvantiRenewables (2) any company within the UGI group (3) any person to whom AvantiRenewables proposes to transfer any of its rights and/or duties under any agreement it has with you (4) as otherwise required or permitted by law. Your details will not be disclosed by AvantiRenewables to any other UGI company or third party for direct marketing purposes.

Limits on AvantiRenewables’ Abilities

A Web site such as this one can never be perfect, and thus AvantiRenewables may inadvertently use or disclose your information in ways not contemplated by this Web Site Legal & Privacy Statements or even in direct contravention of it. For example, there could be a glitch in the software that could result in an unintended disclosure, or AvantiRenewables might also make ad hoc use of your information in ways it can’t contemplate here. AvantiRenewables will do its best to work with you if such situations arise, but your sole remedy in these cases is to have AvantiRenewables try to rectify the problem as soon as it can.

In addition, although highly unlikely, it is possible for Internet transmissions containing your personal information to be intercepted by others. It is impossible for AvantiRenewables to ensure the privacy and security of all transmissions made to and from the Site while in transit.

AvantiRenewables does not control the privacy policies of the sites to which it provides links and you should be aware that if you click through to such a site, you will be subject to that site’s privacy policies.

AvantiRenewables uses industry-standard methods of securing its database of user information, such as, if and where appropriate, firewalls and limits on who can access user information databases. However, please keep in mind that there is no such thing as perfect security on the Internet and that the facility to send emails to AvantiRenewables i.e. contact us, is not a secure medium and should not be used to send confidential/sensitive information.

Corrections

If you would like to update or correct information previously provided to us, please email us your new information.

Your Consent and Changes to This Policy

Subject to the above provisions, by using our Web Site, you consent to the collection and use of information by us. If we decide to change our Web Site Privacy Statement, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we may disclose it.

Cookies Policy

You should be aware that when you use our website or mobile site, that we may collect information by using ‘cookies’. The cookies AvantiRenewables use are to enable us to improve your experience on our website. All information gathered is anonymous.

What are cookies?

Cookies are small text files that are stored on your computer or mobile device when you visit a website. There are different types of cookies and some are essential to your browsing experience to enable you to move around the site and use its features. These are usually session cookies and are automatically deleted after you close your web browser. Other types of cookies allow the website to remember choices you make, such as your language or remembering if you’ve filled in a survey ( so you’re not asked to do it again).

The AvantiRenewables website uses ‘analytics cookies’. These are cookies that collect anonymous information that is grouped together to show overall patterns of the website usage. Analytics cookies only record activity on the site you are on and they are only used to improve how a website works. By allowing analytics cookies, you enable websites such as AvantiRenewables to keep track of which web pages are popular and which don’t get used so much to help keep websites relevant and up to date.

Are cookies harmful software?

No. Cookies are not viruses, Trojans, spyware, worms or any other kind of malware. They cannot install things you don’t want on your computer.

Can cookies see what’s on my computer?

No. cookies cannot see what’s on your computer. They can’t collect any information from your hard drive or your computer files. Cookies can only be read by the website that gave you the cookie in the first place.

Can I delete cookies?

Yes. Most browsers not only allow you to delete cookies, but they have the ability for you to see what cookies you’ve currently got. The majority of modern browsers also allow you to control what cookies you get, keep and capture. If you’re thinking of changing your settings for cookies, please remember that your changes will apply to all websites you visit. To manage your cookies and for instructions on how to delete your cookies on Microsoft Internet Explorer 9, please visit http://windows.microsoft.com/en-GB/windows7/How-to-manage-cookies-in-Internet-Explorer-9 To manage cookies for any other browser please visit the help section of the website for the browser you are using.

Your Comments

AvantiRenewables welcomes feedback concerning its privacy policies. Please Email Us your comments and questions.

AvantiGas Renewables LTD Privacy Notice

WEBSITE LEGAL & PRIVACY STATEMENT

This notice is issued by Avanti Renewables LTD.

We recognises and respects the importance of maintaining the privacy of visitors to our Site. In our website Legal & Privacy Statement below, we describe why we gather visitor information, what information we collect, how we collect it, what we use the information for and how you can instruct us if you prefer to limit the use of that information.

Avanti Renewables LTD is committed to your privacy and the protection of your personal data, two principles protected by the Charter of Fundamental Human Rights of the European Union. Avanti Renewables LTD is a subsidiary affiliate of UGI International. UGI International’s European Economic Area (“EEA”), Swiss and UK affiliates, including AvantiGas, are collectively referred to in this Privacy Notice as “UGI.”  We collects and processes your Personal Data that is provided by you, as our customer, previous customer or prospective customer, or generated by you in your use of our services and purchase of our products. This Privacy Notice is provided to you in accordance with applicable privacy laws including, but not limited to, laws implementing the General Data Protection Regulation 2016/679 (GDPR) (together the “Data Privacy Laws”). It applies only to residents in the EEA, Switzerland and the UK who use our services or wish to do so and it explains what Personal Data (as defined in the Data Privacy Laws) you provide to us and how we use your Personal Data to provide our services and products to you. This Privacy Notice is not applicable to customers, previous customers or prospective customers in any other territory other than in the EEA, Switzerland and the UK. 

Avanti Renewables LTD is likely to be a data controller under applicable Data Privacy Laws in relation to your Personal Data. A data controller determines the purposes and means of processing your Personal Data and implements appropriate technical and organizational measures to ensure that the processing is undertaken in compliance with applicable law.  We include in this Privacy Notice a summary of your rights to control how we use your Personal Data. Avanti Renewables LTD is a service provider to our customers and, therefore, we aim to put you, the customer, in control of how your Personal Data is used by us. This Privacy Notice may be updated from time to time. Your continued use of our services and/or purchase of our products indicate your acknowledgment of the updated Privacy Notice applicable at that time.

Your Personal Data

Your Personal Data includes any information relating to you where you are identified or from which you are identifiable.  We may collect and process the following Personal Data: (i) your family and first names; (ii) your postal and email addresses (if provided by you); (iii) your delivery address and GPS coordinates; (iv) your date and place of birth; (v) your land and/or cell/mobile phone numbers; (vi) your customer code; (vii) identifiers; and/or (viii) your bank details.

We collect various types of Personal Data from different sources, including: (i) account information you provide to us when you open and modify your account; (ii) information you provide directly to us when you register to use our website; (iii) information you provide to us to obtain services or products provided by us; (iv) information we collect about your use of our services, purchase of our products and provided by you in emails or telephone calls to us or from third parties authorized by us; and (v) information we collect to process payments online.

Some of the Personal Data you provide to us may include health information or other sensitive or special categories of Personal Data. If you provide this information to us we will only use it if relevant to your engagement with us (e.g. in the manner of our communications with you, or as needed to provide the services or respond to your inquiry or request).  

In addition, we may combine your Personal Data collected at the time the contract is signed with other Personal Data that we or third parties legally collect about you such as in particular our communications by email, telephone or otherwise or recordings made during our telephone communications. Where we record calls (as notified to you at the start of such recorded calls), these calls will contain your Personal Data and we retain the recordings of those calls in accordance with our retention periods (see below in this Notice). All your Personal Data, collected directly or indirectly, will be processed and protected in accordance with this Privacy Notice.

We collect some Personal Data with your consent, as follows:

  • Marketing purposes, subscription to receive our commercial or promotional information, home visits, your participation or enrollment to a fair or event; 
  • Your use of our websites, notably when creating or managing your client account;
  • Our communications, in particular with client service or delivery service;
  • Monitoring the quality of our service, notably recordings of our telephone conversations;
  • Managing our loyalty programs;
  • Recording your statements of deposit of our LPG cylinders/tanks;
  • Participation in competitions, contests or surveys; and/or
  • Undertaking surveys by specialized service providers.

We do not request and, so far as we are aware, collect Personal Data regarding minors under the age of 16.

WHY DO WE COLLECT YOUR PERSONAL DATA?


We collect and process your Personal Data to conduct our business in order to ensure you receive quality services. We only collect Personal Data that is adequate, pertinent and limited to what is necessary in light of the purposes for which it is processed.

The legal basis for collecting and processing your Personal Data is to carry out all pre-contractual and contractual steps and perform the energy supply contract between you and Avanti Renewables LTD (“Contract”). We also collect your Personal Data in order to comply with our legal, regulatory and contractual obligations, and also to defend and establish our interests, in particular legal claims and other disputes with customers and/or with third parties.

For the purposes of this Notice pre-contractual steps mean any action undertaken by us during the presentation of our service and product offerings that may require collecting Personal Data in order to meet your expectations.

Providing Personal Data is necessary to enter into and perform the Contract. If your Personal Data is not provided, we will not be able to satisfy your requests or provide you with the requested products and services.

More specifically, we use your Personal Data for the following reasons:

  • Perform our obligations to provide products and services and set forth in the Contract;
  • Enable payment processing transactions;
  • Offer you services that meet your needs;
  • Send you commercial and advertising information, based on your preferences and with your consent;
  • Develop effective and innovative products;
  • Undertake analyses and develop statistics to adapt our commercial and logistical activities;
  • Facilitate order fulfillment, including route planning and demand forecasts;
  • Comply with our legal and regulatory obligations and requirements;
  • Manage any litigation with you or with a third party in which your Personal Data is involved;
  • Utilize customer segmentation to support the development of more tailored communications, service and/or offers to customers; and
  • Perform our obligations to you.

What we do with your Personal Data

All the Personal Data we collect from you or generated by you is used to provide the services. Our lawful processing ground is, therefore, to perform our Contract to you and/or to take pre-contractual steps to do so.

We also process your Personal Data in our legitimate interests or those of a third party, which include our requirements to use your Personal Data in litigation or for other legal purposes involving us and/or any of our affiliates and may also include the need to transfer your Personal Data to third countries without adequate data protection laws, such as the United States where our ultimate parent company is located. In this event, we will take appropriate steps to protect your Personal Data as required by the Data Privacy Laws.  We will safeguard the privacy and security of special categories of Personal Data as required under Data Privacy Laws.

You may also consent to us using your Personal Data as described above in this Notice. We will not use your Personal Data for any additional purposes without your consent. You have the right to tell us that you do not want to be contacted by us for any additional purposes any time after you initially provide your consent.   

We are also permitted to process your Personal Data to comply with our legal and regulatory obligations and/or our contractual obligations to you to provide the services to you, to manage your account with us and to manage any technical issues or support requests that may arise.

Some of your Personal Data is processed by us in the United States and is held on servers in the United States. By using our services, you expressly acknowledge and agree to the transfer of some of your Personal Data to the United States, which may have a lower standard of data privacy laws in your country of residence. Our security measures are described below in this Privacy Notice.

Your Personal Data may be shared with the following recipients, if sharing is necessary to achieve the purpose of the collection and Processing of your Personal Data:

 

  • Internal recipients: our client service centers and logistics offices; our financial, legal and marketing departments; the marketing departments of our subsidiaries; and the legal and internal control functions of our affiliates, including our parent company, that may be in third countries which are bound to comply with applicable data privacy requirements.
  • Third party recipients engaged by us to fulfill the Contract or to enable us to provide the services and products to our customers, our external advisors and auditors, our  counterparties (where relevant) and service providers engaged by us; Third party recipients include: transporters; inspectors and persons responsible for maintenance of technical installations; call centers; event organizers, public relations, advertising and marketing agencies; partner platforms; lead generators; printers, document management and hardcopy or online archiving providers; studies or statistical analysis providers; providers of third party application maintenance, software services and storage; banks; and, in the event of a dispute, investigators, legal advisors, collection agencies, court bailiffs, attorneys and notaries and parties to the dispute.

We do not allow any other third parties to have access to your Personal Data, except as required or permitted by applicable laws or in accordance with our privacy policies. We may disclose your Personal Data to our subcontractors, agents, or payment service providers (who may be located in the United States or outside of the EEA) that we contract with to assist us in providing the services, provided that any such subcontractors or agents shall agree in writing to comply with the privacy and security standards described in this Privacy Notice.  In all circumstances, the transfer of your Personal Data will be covered by standard contractual clauses of the European Commission entered into by the entities concerned

(http://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32004D0915)(http://eur-lex.europa.eu/legal-content/en/TXT/?uri=CELEX%3A32010D0087).

There may be instances when we disclose your Personal Data to other parties in order to: (i) comply with the law or respond to compulsory legal process (such as a search warrant or court order) or request for information from a regulator or otherwise for legal purposes; (ii) verify or enforce compliance with the policies governing the services; or (iii) protect the rights, property or safety of us, or any of our affiliates, business partners, or customers or otherwise in our and/or our affiliates’ legitimate business interests and in accordance with Data Privacy Laws.

We may share your Personal Data with other business entities in connection with the sale, assignment, merger or other transfer of all or a portion of our business to that business entity.

In any instance where we need to share your Personal Data with third parties, we will restrict the nature and categories of Personal Data to that which is required to comply with our contractual obligations to you or our legal and/or regulatory requirements. We may de-identify your Personal Data to protect your privacy.

How we protect your Personal Data 

We take steps to ensure the protection of your Personal Data as from the design of our products, services, sites and applications. Transfers of your bank data are encrypted by the Secure Socket Layer (SSL) protocol. Our employees are aware of the restrictions on processing of Personal Data and periodically undertake data privacy training and comply with internal compliance policies in accordance with applicable European and national regulations.

We understand that storing data in a secure manner is essential. Accordingly, we store Personal Data and other data using appropriate physical, technical and administrative safeguards to secure data against foreseeable risks, such as unauthorized use, access, disclosure, destruction or modification. Although we make good faith efforts to store the information we collect in a secure operating environment that is not available to the public, we cannot guarantee complete security. Further, while we work to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent third-party "hackers" from illegally obtaining this information.

We deal with third parties that respect privacy rights and we limit their access to only that Personal Data necessary to carry out their responsibilities. Information exchanges are carried out by secure protocols. In order to ensure a high level of security for your Personal Data, our sub-contractors are subject to controls and audits as required by Data Privacy Laws.

How long we keep it

We retain your personal data relating to the use of our services for the duration of the customer relationship and for the country-specific legally required period plus one additional year after the customer account is closed for legal, regulatory, audit and tax requirements. After this period has expired, the Personal Data relating to your account and your use of the services will be deleted or de-identified in accordance with the Data Privacy Laws.  Any Personal Data which you have provided to us for marketing purposes will be kept until you notify us that you no longer wish to receive this information. 

Notification of other services and products

We would like to use your name and email address to inform you of our future or related services, offers and similar products. If you provide us with your consent to receive marketing communications, we will offer the right to unsubscribe in each electronic communication. This information is not shared with third parties and you can unsubscribe at any time via email.

What are your rights?

You have a number of additional rights relating to your Personal Data under the Data Privacy Laws. Subject to certain conditions in accordance with the Data Privacy Laws, you may request: (i) access to your Personal Data; (ii) rectification of your existing Personal Data; (iii) erasure of your Personal Data, subject to other regulatory or contractual obligations; (iv) porting of your Personal Data (the right to portability allows you to obtain some of your data in an open, machine-readable format) where the data is processed on the ground of consent and by automated means; (v) objection to processing your Personal Data; or (vi) restriction of processing your Personal Data in order to verify its accuracy, object to its erasure or exercise or defend your legal rights.

If you exercise your right to request that we delete your Personal Data or restrict the processing of your Personal Data, you should be aware that this will compromise our ability to provide you with the services and products.

If you wish to raise a complaint on how we have handled your Personal Data, you can contact our Data Protection Officer whose details can be provided to you on request or you may send an email to privacy@ugiintl.comOur Data Protection Officer will investigate the matter and respond to you promptly or the supervisory authority in your country of residence.

If you have any questions about this Privacy Notice or about our handling of your Personal Data, please contact privacy@ugiintl.com.

Modern Slavery Act 2015

SLAVERY AND HUMAN TRAFFICKING STATEMENT

This statement relates to the financial year ending 31 September 2018 and is made by AvantiGas Limited and AvantiGas On Ltd. and its relevant subsidiaries in compliance with the Modern Slavery Act 2015.

INTRODUCTION

Safety, integrity and respect are core values of our Company and they guide our business practices, both internally and with our external partners. We are committed to ensuring that all our employees, workers and contractors are treated fairly, and operate in safe working condition; we also ensure that their human rights are respected. We believe that all individuals are entitled to honest, courteous and fair treatment, hence our commitment to safeguard the rights of individuals and mitigate any risk of slavery and human trafficking.

OUR BUSINESS  

AvantiGas is a leading supplier delivering clean and efficient LPG and energy solutions across England, Scotland and Wales. We offer a range of energy products and service solutions including off-grid LPG bulk gas, LPG Gas Bottles, Aerosol Propellant, Biomass Renewables, and we recently launched our on-grid Mains Gas division for business customers.

We are part of UGI Corporation (“UGI”), a holding company that, through subsidiaries, distributes, stores, transports and markets energy products and related services in the U.S. and across many European countries. AvantiGas serves business and residential customers from all sectors and walks of life, providing a professional and safe service via our network of multiple distribution centres, two in-land gas terminals and our UK-based emergency call centre that delivers 24/7 maintenance, service and aftercare.

OUR VISION AND VALUES

We believe that safe, reliable, and efficient energy is a necessity for our customers and communities. We strive to deliver this fundamental need through best-in-class safety, operations, products, and services while positively impacting the lives of our employees, customers, and the communities we serve. We do this by committing to our Values, as described below.

Our Values:

  • Safety – Safety is a way of life for us. We take the time to be safe, safeguard one another, and make safety a priority in our interactions with our colleagues, customers, and communities.
  • Integrity – We do the right thing and act with honesty. We are ethical and trustworthy in all of our relationships.
  • Respect – We embrace the diversity and uniqueness of individuals and cultures and the varied perspectives they provide. We recognize that our success depends on the commitment and capability of our employees to create greater value for all.
  • Responsibility – We are committed to sustainable business practices and growing the Company in an environmentally responsible way. Natural gas and LPG are clean-burning, efficient, cost effective, and abundantly available energy sources. We pursue innovative and efficient energy solutions to benefit our customers and our communities.
  • Reliability – We are a reliable service provider with a long-standing history of active involvement in the community. We recognize that our customers rely on our products and services. In turn, we support the communities we serve by our investments in critical infrastructure and our team’s commitment to philanthropic efforts.
  • Excellence – We are committed to achieving exceptional performance through disciplined growth, execution, and continuous improvement. Our goal is to deliver the best value for investors as a high performing investment, for customers as a best-in-class service provider, for employees as a great place to work, and for communities as a valued neighbour.

As an organization, we honour Human Rights and we are committed to treating all people with respect and dignity.

OUR CODE AND POLICIES

Our organization sets expectations for how its business shall conduct their activities, and our employees, suppliers and contractors are expected to work in accordance with the ethical standards set forth in our Code of Conduct; they are also required to comply with all relevant laws and regulations.

Our organization’s Code of Conduct applies to all employees including Board members and reflects our commitment to acting ethically and lawfully in any area and place we operate. Every year we train our employees on all aspects of the Code, to raise awareness and ensure our people know what is expected of them. We also have a disciplinary process in place for those employees that deliberately break the rules set forth in our Code of Conduct, which ensure that these issues and/or unacceptable conduct is handled appropriately.

In addition, we have a dedicated Policy on anti-slavery and human trafficking, which further clarifies the principles needed to comply with the Modern Slavery Act 2015 and other relevant anti-slavery laws and regulations, and underlines our commitment to transparency in our supply chains. It provides our employees, contractors and other business partners, guidance on slavery and human trafficking, as well as summarizing the measures taken by the organization to tackle slavery and human trafficking in our business to ensure slavery and human trafficking is not taking place in our supply chains.

Our employees are encouraged to report any suspected breaches of our Code of Conduct and supporting policies, or any other misconduct through various means, including our Integrity Helpline reporting system that is available by phone or website 24/7. We do not tolerate any retaliation or other discriminatory behaviour against employees for reporting suspected violations in good faith.

SUPPLY CHAIN RISK ASSESSMENT AND MITIGATION MEASURES

We conduct our business in a manner that respects the human rights and dignity of all, and we support international efforts to promote and protect human rights, including an absolute opposition to slavery and human trafficking, child labour, and forced labour. We never knowingly do business with any individual or company that violates employment laws or engages in human rights abuses. We also expect our suppliers to source responsibly, monitor their suppliers and, where needed, require corrective action.

To reduce the risk of slavery and human trafficking in our supply chain, we perform an assessment of our third parties based upon a number of factors, including but not limited to their location, cumulative spending, and the type of services or products provided. Relevant suppliers are then required to successfully complete our anti-slavery due diligence review and agree to specific contractual clauses.

TRAINING

To ensure a high level of understanding of the risks of modern slavery and human trafficking in our supply chains and our business, we are currently in the process of implementing a specially designated training to our relevant staff.

OUR EFFECTIVENESS IN COMBATING SLAVERY AND HUMAN TRAFFICKING  

 We are committed to improving our understanding and management of slavery and human trafficking risks over time.  In following years, we will measure how effective we have been to ensure that slavery and human trafficking is not taking place in any part of our business or supply chains by conducting an internal review and comparing the figures with past years.

Neil M

Neil Murphy, CEO UGI International North 

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