1. Make sure all your gas appliances are turned OFF.
You’ll find instructions on how to do this in the operations
manual or guide that came with your appliance/s.
2. Turn your LPG Emergency Control Valve (ECV) to the OFF
position. Turn the handle so it’s 90 degrees to the pipework.
Please note: your ECV must be on the external (boundary)
wall of your property and accessible at all times.
3. Check the gas is turned ON at your tank. To do so,
turn the valve fully clockwise until closed, then fully
anti-clockwise to the open position.
4. Your regulator includes a safety device called an UPSO,
which operates if there’s a drop in gas pressure. How you
reset the UPSO and restart your gas supply will depend
on the kind of tank you have:
If you pull to reset: remove the cap by unscrewing
to expose the stem. Pull the stem (do not push) and
hold for 30 seconds to allow the system to recharge.
The stem should stay in this position when released.
Replace the cap
If you push to reset: push the button and hold for
30 seconds to allow the system to recharge. The button
should return to its start position when released
5. Open your ECV slowly to the ON position (turn the
handle so it’s in line with the pipework).
6. Re-light any permanent pilot lights and check that all
appliances work to confirm your gas supply is back on.
Start with the smallest appliance, such as a gas hob.
7. If your gas supply doesn’t come back on, check all gas
appliances are turned off and repeat the steps above.
Please note: If it’s possible to light some
but not all of your gas appliances, for example,
your gas hob works but your boiler doesn’t,
it could indicate a problem with a specific
appliance. Please refer to the operations manual
or guide that came with the appliance or contact
your local Gas Safe Registered engineer.