Here you will find a list of the most frequently asked questions regarding LPG that we hope will help answer any queries you may have. If you cannot find the answer you are looking for here, please fill out our contact form here.
I’m planning on moving home, what do I need to do about my/an LPG supply?
If you are moving in to a property supplied by AvantiGas or moving out of a property and would like to enquire about an LPG quote there’s no need to worry. Simply complete a short form and we will make the process hassle free for you.
Click here to tell us more.
What are my bulk LPG storage tank options?
We supply both above ground and underground LPG bulk storage tanks.
Do AvantiGas provide an automatic top-up service?
Yes. AvantiGas can provide you with automated deliveries to make your life as easy as possible.
We take care of your gas by using intelligent alerts that accurately predict when you’re due a delivery. Building a profile of your usage that’s unique to you, we look at how you utilise your gas from heating to cooking and model the data around other users like you.
Our system also links up to regional weather stations close-by and adjusts itself based on both use and temperature.
Can I place orders manually?
We feel automated deliveries are the best option for our customers, however you can manage your own LPG deliveries if you wish. With this option, you need to check your vessel gauge on a regular basis and place your orders when your gauge reaches 25%.
Can I pay my bills online?
Yes, you can pay your bills online via your AvantiGas online account.
Open your AvantiGas online account today and you can access all the great features; you can view historic invoices, manage your orders, monitor your usage and catch up with the latest news from AvantiGas.
If you would like to open an online account please contact us to request a registration code.
How do I register for an AvantiGas online account?
You must be an AvantiGas customer to register for an online account. In order to register you must contact us at our online form and request your unique registration code.
Click here to register.
Enter your account number, registration code and postcode and click send. You will then be prompted to complete your account details including your personal details, password and security questions. Once complete click submit and you will receive a confirmation email informing you of your successful registration.
What do I do if I have lost my unique registration code or if it does not work?
If you have having trouble submitting your registration code please contact us at our online form.
My screen appears blank when trying to access my online account?
Please ensure that the browser you are using is updated to the latest versions. If you are using the Internet Explorer browser you must be using IE 9 or any other advanced version released after 2009. Please update your browser to the newest version.
I can’t remember my AvantiGas login password
If you have already registered for MyAvantiGas, you can request a new password by clicking the forgotten password here.
Once you have entered your account number and answered the security question correctly, you will be emailed a new link where you can login and enter a password of your choice.
Where is my nearest depot?
AvantiGas have LPG supply points across the country including: Fife, Birmingham, Kirkby Lonsdale, Ellesmere Port, Caernarfon, St Austell, Fawley, Coolham, Horam, Coryton, Stanton, Avonmouth and Chesterfield.
How long will AvantiGas take to deliver my LPG?
If you’re on our Automated delivery service, we build a profile of your usage that’s unique to you so we know when you’re due a delivery. If you’ve chosen to manage your deliveries manually, our delivery timescale is 7-10 working days.
Can I pay by direct debit?
Yes, AvantiGas offer a range of payment methods. If you prefer to pay via direct debit and spread your payments to help you budget please contact us and we can advise you of your options.
How do I apply for a job at AvantiGas?
If you would like to join the team please get in touch by sending your CV to firstname.lastname@example.org for the attention of HR.