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Our commitment to you

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Our commitment to you

Our Complaints Policy

AvantiGas are committed to providing exceptional customer service. Should you be unhappy with the service you have received, this policy tells you how to get in touch with us and how we will deal with your concerns.  All complaints are taken extremely seriously an are treated with confidentiality. 

You can make a complaint:

By email: complaints@avantigas.com
By letter: UGI House, Gisborne Close, Staveley, Chesterfield, England, S43 3JT
By telephone: 0808 200 0000

For the quickest resolve please use the form below.

If you contact us in writing please provide us with as much detail as possible. We will contact you if further information is required. All complaints will be passed to our dedicated complaints team for investigation and resolution, to ensure consistency and fairness. If you are not satisfied with the resolution, simply write back to us stating why you disagree.

Our commitment to you

We aim to close all complaints within 10 working days.  If, for any reason, it cannot be resolved immediately, we will contact you within 2 working days to let you know we are investigating further. We will contactl you to confirm the outcome of the investigation and send you a closing letter or e-mail on resolution. 

If your complaint cannot be resolved within 10 working days, we will let you know how our investigations are progressing. 

Complaints are regularly reviewed to monitor the quality of service we provide – this helps us to identify trends and ensures that we take action to prevent recurrence, wherever possible.   This policy is sanctioned by our Managing Director and is regularly reviewed to measure its effectiveness. 

All Avantigas employees receive ongoing training on this policy.

In order for us to respond to your complaint as soon as possible please complete the form below. If you choose to submit the form your answers will be treated with the strictest confidence and this will enable us to get back to you within approximatley 48 hours.


We are sorry that you are not satisfied